Kayla Kempthorne
Canby,OR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Mimi'Z Custom Cleaning LLC
02.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Individual Care Provider
Oregon State/Washington State
02.2017 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Provided emotional support for patients and their families during difficult times, offering companionship and a listening ear.
- Facilitated recreational activities for patients to improve their mental well-being and social engagement levels.
- Increased patient satisfaction by promptly addressing concerns or complaints and taking corrective action when necessary.
- Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
- Adapted caregiving approach based on individual cultural differences among diverse patient populations.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
Front Office Manager
Holiday Inn Express Airport
01.2008 - 06.2017
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
David Douglas High School
Portland, OR06.2007
Skills
- Workflow Optimization
- Report Writing
- Bookkeeping
- Spreadsheet Management
- Calendar Management
- Meeting planning
- Clerical Support
- Quality Assurance
- Appointment Scheduling
- Expense Reporting
- Filing
- Document Control
- Office Administration
- Data Entry
- Scheduling
- Invoice Processing
- Mail handling
- Letter preparation
- Multi-line phone proficiency
- Process Optimization
- Recordkeeping
- Strong Problem Solver
- Workflow Planning
- Dedicated Team Player
Certification
Timeline
Administrative Assistant
Mimi'Z Custom Cleaning LLC
02.2024 - Current
Individual Care Provider
Oregon State/Washington State
02.2017 - Current
Front Office Manager
Holiday Inn Express Airport
01.2008 - 06.2017
High School Diploma -
David Douglas High School
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