Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Kenner

Somersworth,NH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

CYP Program Assistant

MCCS Hawaii
05.2021 - 07.2023
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Liaised with parents and guardians to discuss child progress.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Provided emotional support and guidance to children during difficult times.
  • Worked with children to develop good cognitive, physical and language skills.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.
  • Logged information regarding naps, feedings and any medications administered.

Human Resources Administrative Assistant

City Of Pensacola
01.2018 - 08.2020
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Compiled employee records from individual departments to maintain central files.
  • Efficiently delivered personnel information to management for various tasks.
  • Assisted with Employee of the Month meetings and presentations within company.
  • Completed employment verification requests.
  • Manage and pay for office invoices.
  • Worked remotely during the Covid-19 Pandemic

Assistant Sales Manager

Fredericks Of Hollywood
10.2014 - 04.2015
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Patient Flow Coordinator

Ellis Medicine
09.2012 - 06.2014
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Assisted in collecting labs and other tests required by provider for patient care.
  • Maintained checks on equipment during shift.
  • Organized and sanitized rooms post-patient and restocked items and equipment.

Member Services Representative

YMCA
05.2010 - 06.2014
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Certified Clinical Medical Assistant OB/GYN

The University of Texas at Arlington
Arlington, TX
11.2021

High School Diploma -

Burnt Hills Ballston Lake High School
Burnt Hills, NY
06.2010

Skills

  • Verbal and Written Communication
  • Human Resources Department Processes
  • Customer Interaction
  • Departmental Support
  • Direct Patient Care
  • Office Supplies and Inventory
  • Customer Relationship Management
  • Telephone Etiquette
  • Tele-work Experience

Timeline

CYP Program Assistant

MCCS Hawaii
05.2021 - 07.2023

Human Resources Administrative Assistant

City Of Pensacola
01.2018 - 08.2020

Assistant Sales Manager

Fredericks Of Hollywood
10.2014 - 04.2015

Patient Flow Coordinator

Ellis Medicine
09.2012 - 06.2014

Member Services Representative

YMCA
05.2010 - 06.2014

Certified Clinical Medical Assistant OB/GYN

The University of Texas at Arlington

High School Diploma -

Burnt Hills Ballston Lake High School

Similar Profiles

CREATE PROFILE
Kayla Kenner