Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Kepner

Sicklerville,NJ

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Recruitment Specialist

ESS
08.2023 - 10.2023
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
  • Hired employees and initiated new hire paperwork process.
  • Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
  • Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
  • Ensured compliance with all federal, state, and local regulations related to recruitment practices.
  • Partnered with HR teams to develop attractive compensation packages for new hires, ensuring competitiveness within the market.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Administered employee benefits programs and assisted with open enrollment.

Pharmacy Technician

Rite Aid Pharmacy
12.2020 - 08.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Warehouse Associate

Brighton Best International
10.2018 - 08.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.

Customer Service Associate

Wawa
03.2017 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Warehouse Worker/Shipping Manager

Brighton Best International
03.2013 - 04.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Completed cycle counts and monthly inventory.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.

Education

High School Diploma

Timber Creek High School
Erial, NJ
06.2007

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Medication Dispensing
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Labeling Accuracy
  • New Hire Onboarding
  • Data Entry
  • Attention to Detail
  • Prioritization and Organization
  • Employee Training
  • Medication Documentation
  • Resume Screening
  • Candidate Sourcing
  • Onboarding process
  • Offer negotiation
  • Microsoft Office
  • Pre-Employment Screening
  • Employee Hiring
  • Documentation and Recordkeeping
  • Database Maintenance
  • Human Resources Support
  • Time Tracking and Payroll Administration
  • Procedure Compliance
  • Employment Recordkeeping
  • Clerical Oversight

References

  • Rebecca Cardone, Operations Manager at ESS, 609-605-4478
  • Djeela Anderson, Supervisor at Brighton Best, 856-472-5675
  • Tyra Bantum, Supervisor at Wawa, 856-761-4493

Timeline

Recruitment Specialist

ESS
08.2023 - 10.2023

Pharmacy Technician

Rite Aid Pharmacy
12.2020 - 08.2021

Warehouse Associate

Brighton Best International
10.2018 - 08.2019

Customer Service Associate

Wawa
03.2017 - 07.2018

Warehouse Worker/Shipping Manager

Brighton Best International
03.2013 - 04.2017

High School Diploma

Timber Creek High School

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Kayla Kepner