Kayla Kight
Chino Valley ,Arizona
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Lone Spur Cafe
05.2015 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk Receptionist
Jodi Gilray Pediatric Therapy
05.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Arizona Dermatology Group
09.2013 - 02.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Resolved customer problems and complaints.
Education
High School Diploma -
Chino Valley High School
Chino Valley, AZ05-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- High volume dining
- Team member support
- Calm demeanor
- Multitasking Abilities
- Excellent communication
Certification
- ServSafe Food Handler's Certification
Timeline
Front Desk Receptionist
Jodi Gilray Pediatric Therapy
05.2021 - 02.2022
Server
Lone Spur Cafe
05.2015 - 07.2024
Front Desk Receptionist
Arizona Dermatology Group
09.2013 - 02.2015
- ServSafe Food Handler's Certification
High School Diploma -
Chino Valley High School
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