Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Kayla Kight

Chino Valley ,Arizona

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Lone Spur Cafe
05.2015 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Front Desk Receptionist

Jodi Gilray Pediatric Therapy
05.2021 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Front Desk Receptionist

Arizona Dermatology Group
09.2013 - 02.2015
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Resolved customer problems and complaints.

Education

High School Diploma -

Chino Valley High School
Chino Valley, AZ
05-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • High volume dining
  • Team member support
  • Calm demeanor
  • Multitasking Abilities
  • Excellent communication

Certification

  • ServSafe Food Handler's Certification

Timeline

Front Desk Receptionist

Jodi Gilray Pediatric Therapy
05.2021 - 02.2022

Server

Lone Spur Cafe
05.2015 - 07.2024

Front Desk Receptionist

Arizona Dermatology Group
09.2013 - 02.2015

High School Diploma -

Chino Valley High School

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Kayla Kight