Kayla Kim
Fullerton,CA
Overview
7
7
years of professional experience
Work History
Branch Operations Lead
JP Morgan Chase
Monterey Park, CA
03.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Managed daily operations, ensuring timely delivery of high-quality services to clients.
- Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Assisted employees in adapting to new policies or procedures effectively.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and developed effective improvement plans.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate Banker - Market Expansion
JP Morgan Chase
West Chester, PA
10.2020 - 03.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Educated customers on features and benefits of banking products and services, and online banking and mobile banking.
- Executed wire transfers, stop payments and account transfers.
- Received mortgage, loan or credit card payments, verifying payment dates and amounts due.
- Trained new hires on customer service policies and procedures.
Front Desk Manager
The Sky Martial Arts
North Wales, PA
01.2018 - 01.2019
- Greeted visitors, students, and parents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries.
- Managed front desk maintenance of client records, and team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Maintained professional attitude by staying calm when addressing unhappy or angry customers.
- Managed marketing and sales capacities.
Education
Bachelor of Arts - Theater Studies
Temple University
Philadelphia, PA05.2019
Skills
- Due Diligence
- Work and Event Scheduling
- Documentation Skills
- Team Collaboration
- Creative Thinking
- Staff Training
- Cash Handling
- Developing Customer Relationships
- Verbal and Written Communication
- Analytical Thinking
- Microsoft Word, Power Point, Excel
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Operations Lead
JP Morgan Chase
03.2024 - Current
Associate Banker - Market Expansion
JP Morgan Chase
10.2020 - 03.2024
Front Desk Manager
The Sky Martial Arts
01.2018 - 01.2019
Bachelor of Arts - Theater Studies
Temple University