Kayla-Kim Welman
Chief Human Resources And Administration Officer
Doha
Summary
Well-organized professional with over 10 years of experience, specializing in Human Resources and Marketing with complementary strengths in Administration Management, Project Coordination, and Corporate Communications. Demonstrated expertise in HR operations including talent acquisition, employee engagement, policy implementation, and organizational development. Equally skilled in leading marketing initiatives, managing events, and executing internal and external communication strategies to strengthen brand presence and stakeholder engagement. Recognized for driving efficiency and fostering collaborative, high-performing teams. A dependable, ethical, and proactive leader committed to aligning HR and marketing efforts with broader business goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Chief Human Resources and Administration Officer
Fusion Group Holding
01.2025 - Current
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Managed team petty cash, purchase orders and account transactions.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
- Managed office refurbishments and branding requirements.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Presented regular progress updates to senior leadership, facilitating informed decision-making regarding resource allocation and strategic direction setting.
- Identified potential risks and developed mitigation plans, minimizing negative impacts on project timelines or budgets while maximizing overall success rates of initiatives undertaken.
- Improved the organizational culture internally driving employee motivation.
- Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives.
- Coached managers on incorporating coaching techniques into their leadership styles, fostering a supportive environment for employee development.
- Facilitated cross-functional collaboration in the development of multi-disciplinary training programs addressing company-wide objectives.
- Increased employee retention by implementing ongoing professional development opportunities and mentorship programs.
- Leveraged data-driven insights from employee surveys to inform ongoing improvements within the people development function.
- Evaluated competitor products to identify market gaps and potential opportunities for new product development.
- Contributed to the professional development of fellow speakers by offering constructive feedback during industry conferences and training sessions.
- Developed employee engagement programs for increased job satisfaction and retention.
- Strengthened employer brand through targeted recruitment marketing campaigns aimed at attracting top-tier candidates.
- Evaluated compensation structures and policies, ensuring competitive positioning within the market and internal equity among staff members.
- Coordinated with creative team to generate dynamic marketing content and communication tools for employee enagagement.
Marketing Project Manager
Hamad International Airport
01.2022 - Current
- Reporting directly to the Chief Operating Officer overseeing marketing, events and corporate communication projects of the Airport.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managing short term and long term marketing campaigns.
- Creating, overseeing briefing documents to agencies for proposals for projects.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Performed market segmentations, targeting and positioning for each product line.
- Worked with graphic designers and writers to establish theme and tone for content.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Reviewed press releases to ensure that it reflects brand visibility.
- Managed opening of retail/food and beverage stores by creating plans and coordinating with marketing teams to maximize promotional reach.
- Maintained internal product knowledge database.
- Conducted market research to understand customer needs and identify potential opportunities.
- Approved final photography and marketing materials for each campaign.
- Worked closely with PR companies to establish vision and mission of the airport and to improve the brand visibility of the airport.
- Coordinated with design and media teams to develop high-quality creative assets.
- Responsible for sourcing reliable branding, marketing, events and PR companies in alignment with the company's procurement process.
- Oversee and manage customer experience rating of the airport by ensuring all the departments are meeting the required expectations of all the major accreditation companies such as Skytrax, ISO and BSI.
- Working with the product development team and the projects team to improve the product offering in the airport lounges.
- Managing the art portfolio of the airport by sourcing new and original art pieces and building a creative narrative of the airport.
- Worked with the marketing team and consultants to effectively manage the budget allocation and resource utilization to maximize marketing ROI.
Project Manager, Strategy
Fusion Group Holding
01.2024 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned and designed strategies internally to enhanced business structure and culture of the organization.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and provided high level reports to management to make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve organizational issues and mitigate risks.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
- Partnered with key stakeholders across the organization to align HR strategy with overall business objectives.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Partnered with senior leadership to create a long-term HR strategy that aligned with overall business objectives, resulting in increased employee engagement and productivity levels.
- Conducted comprehensive workforce planning analyses to align HR strategy with business objectives.
- Assisted the Marketing team to create annual plans and strategies for the marketing and communications internally for staff and for the business.
- Streamlined social media presence, resulting in improved audience reach and engagement.
Project Specialist
Hamad International Airport
06.2019 - 12.2021
- Supporting the Chief Operating Officer to deliver any special or small projects assigned, specifically related to marketing and events.
- Monitoring of project timelines, due dates and milestones
- Compiling of scope of work relevant to projects that are assigned.
- Creating project schedules and scheduling necessary meetings according to the schedule as applicable.
- Interfacing regularly with internal departments, external contractors, events management companies and PR companies to ensure that the project is on track.
- Creating project documents such as design documents, process flows, project descriptions etc.
- Assists in design and development of web-based reports and participates in the data analysis and reporting functions for marketing projects.
- Sourcing of events management companies and PR companies fit to deliver projects for the airport.
- Maintaining transparent communication between third party vendors and colleagues to ensure project objectives are met.
- Assisting with recruitment process of the marketing team (temporary and permanent) to ensure appropriate individuals are employed for various projects.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Administration Officer
Hamad International Airport
01.2017 - 05.2019
- Assisting the Chief Operating Officer with any administrative and Ad-hoc requests
- Prepared agendas and took notes at meetings to archive proceedings.
- Delivered performance reviews, recommending additional training or advancements for colleagues within the department and ensuring that their targets are met throughout the year.
- Managed company schedule to coordinate calendar and arrange travel.
- Managing the diary of the Chief Operating Officer.
- Dealing and interfacing with high level profiles on a daily basis
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Drafting emails and letters on behalf of the Chief Operating Officer as well as the department
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Managed team petty cash, purchase orders and account transactions.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, validated and distributed information to employees.
- Generated reports to suggest corrective actions and process improvements.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Managing of systems (HR and financial systems on behalf of the Chief Operating Officer and the Office Manager)
Administrative Assistant
Hamad International Airport
04.2015 - 12.2016
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Assisting the Senior Manager of Human Resources with managing his diary, scheduling interviews and arranging his travel arrangements for recruitment drives.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisting new hires with familiarization of the company organization and policies.
- Supported coordination of benefits open enrollment activities and process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Compiling training log books for colleagues and keeping track of their progress.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
Personal Assistant
Genasys Technologies
03.2012 - 03.2015
- Reporting into the Office Manager of the Organization
- Arranged domestic and international travel plans and itineraries.
- Maintained appropriate filing of personal and professional documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Assisting the office manager with arranging team building activities and ensuring all staff are properly coordinated to attend and register
- Managing the inventory of stationary and kitchen inventory and ordered of stock when the quantities are low.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports.
Education
High School Diploma -
Monument High School
Krugersdorp, South Africa 01.2007 - 2011.01
Certificate of Higher Education - Business Administration
University of Essex Online
United Kingdom 01.2017 - 2022.12
Master of Science - Marketing
University of Glasgow
Scotland, United Kingdom 04.2023 - Current
Skills
Project management
Emotional intelligence
Brand strategy
Employee Engagement
People Management
Culture Development
Talent retention and acquisition
Organizational development
Learning and Development
Workforce Development
Strategic Planning (HR and Marketing)
Market research
Change Management
Cross Functional Knowledge
Strategic leadership
Social media marketing
Team leadership
Effective communication
References
References can be provided upon request:
- Engr. Badr Mohammed Al-Meer - Group Chief Executive Officer, Qatar Airways
- Mr. Sebastian Wojtun, Vice President, Human Resources, Hamad International Airport
- Mr. John Forde - Chief Executive Officer, Fusion Group Holding
Timeline
Chief Human Resources and Administration Officer
Fusion Group Holding
01.2025 - Current
Project Manager, Strategy
Fusion Group Holding
01.2024 - 01.2025
Master of Science - Marketing
University of Glasgow
04.2023 - Current
Marketing Project Manager
Hamad International Airport
01.2022 - Current
Project Specialist
Hamad International Airport
06.2019 - 12.2021
Administration Officer
Hamad International Airport
01.2017 - 05.2019
Certificate of Higher Education - Business Administration
University of Essex Online
01.2017 - 2022.12
Administrative Assistant
Hamad International Airport
04.2015 - 12.2016
Personal Assistant
Genasys Technologies
03.2012 - 03.2015
High School Diploma -
Monument High School
01.2007 - 2011.01
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