Kayla Kimberlain
Racine
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Optician
Wisconsin Vision
04.2023 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Managed claims with vision and medical insurance firms to ensure payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Employed Microsoft and ALE platforms for processing job orders, managing insurances, and coordinating schedules.
Optician
Herslof Opticians
05.2022 - 03.2023
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Maintained a clean and organized work environment while adhering to all safety protocols related to handling optical equipment.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Housekeeper
Hilton Hotels Corporation
06.2021 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Adhered to professional house cleaning checklist.
Education
Human Resources Mangement - Human Resources Management
Gateway Technical College
Kenosha, WI03-2026
High School Diploma -
Park High School
Racine, WI06-2007
Skills
- Customer service
- Supply management
- Attention to detail
- Appointment scheduling
- Time management
- Excellent communication
- MS office
- Multitasking Abilities
- Teamwork
- Organizational skills
- Office administration
- Computer proficiency
- Professionalism
Timeline
Optician
Wisconsin Vision
04.2023 - Current
Optician
Herslof Opticians
05.2022 - 03.2023
Housekeeper
Hilton Hotels Corporation
06.2021 - 03.2022
Human Resources Mangement - Human Resources Management
Gateway Technical College
High School Diploma -
Park High School
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