Kayla Kimpling
Clara City,MN
Summary
Hands-on Residential Supervisor with strong commitment to monitoring and facilitating safety, health and well-being of Individuals served. Ability to think out side the box, seek resources and develop systems to ensure staff and individuals succeed. Approachable individual with excellent communication, problem-solving, and organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Community Residential Supervisor
DHS- Minnesota State Operated Community Services(MSCOS)
08.2011 - Current
- Supervised 50+ employees and supported 12 individuals with complex medical/mental health needs
- Managed daily operations of the residential facility to ensure a safe, therapeutic environment while improving the quality of life for individuals.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Handled conflict resolution among staff and/or individuals promptly and professionally, promoting a harmonious working/living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action. Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Using different platforms for data, SWIFT, SEMA4, BOBI reports.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care. Using different styles of communication: in person, virtual, email etc.
- Assisted in recruitment and selection of employees on different levels; direct care and leader roles.
- Coordinated with community resources to provide additional support services for residents such as mental health counseling or vocational training opportunities.
- Maintained accurate records of individuals progress, incidents, and other relevant information in compliance with regulatory requirements.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each individuals specific needs.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Facilitated open lines of communication between individuals, families and staff members to keep them informed regarding progress in the program.
- Provided crisis management and intervention during emergency situations.
- Promoted culture of respect and understanding among staff and individuals served. Following changes within policy and educational initiatives.
- Provided transition supports to individuals moving into the residential facility. Including reviewing referrals, finding the right fit, meeting with lead agencies, conducting the admission process and necessary follow up.
Behavior Analysis/Designated Coordinator
DHS-MSOCS
02.2009 - 08.2011
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Human Service Technician
DHS-MSOCS
07.2006 - 02.2009
- Established positive relationships with Individuals and assessed goals, working hard to address individual needs and tailor services to suit them. Using person centered approaches and motivational interviewing to support the individuals.
- Working professionally and respectfully with differing groups of people.
- Described procedures, requirements, and benefits to individuals and interested parties.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Assisted individuals with daily living activities for improved health and wellbeing.
- Provided crisis intervention services, deescalating situations and maintaining safety for all involved parties.
- Enhanced individual satisfaction by providing efficient and empathetic support in addressing their needs.
- Adhered to strict individual confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Promoted a respectful environment by modeling appropriate behaviors and reinforcing positive interactions among individuals.
- Implemented behavior modification techniques, resulting in improved individual behavior and greater independence.
- Administering medications for individuals with complex medical and mental health needs.
- Acted as mandatory reporter of abuse.
Education
Bachelors - Community Psychology
St.Cloud State University
St. Cloud, Minnesota09.2019
Associate of Arts - Human Services
Ridgewater College
Willmar, Minnesota05.2006
Skills
- Ability to use multiple resources to gather data, summarize data and map steps for improvement or necessary change in the best interest of the teams
- Coordinating multiple tasks/projects and ensuring deadlines are met
- 245D Compliance Monitoring
- Proficient in learning new software/tasks
Relevantqualifications
- Supervising up to 50+ employees; scheduling, On the Job Training, performance management, investigations for employee misconduct
- Ability to build and maintain positive relationships with partners: Case Managers, Guardian, Doctors, vocational programs
- Coordinating services for 4-12 individuals with complex behavior/medical/mental health needs
- Helping individuals succeed in a community residential setting
- Following state policies, modeling policy knowledge
- 245D auditing Senior- knowledge of 245D licensing and DHS policies. Training and coaching on these areas.
- Working closely with Union members, Human Resources and understanding different union contracts
- Managing a million dollar budget: staffing costs, daily operation costs
- Compiling data, analyzing and communicating data to teams
- Communicating goals with large teams
- Creating and running behavioral programs for individual with complex behavior/medical needs (severe disabilities)
- Trained teams on their personality style at work and how that effects the team they are currently in
- Have worked on several special projects in order to create new software, new policies etc
- Worked direct care with individual diagnosed with complex behavior and medical needs; helped with ADL's, medical apts, make meals, ran behavior management programs
References
References given as requested
Certification
L4 Leadership training completed through DHS 2018-2019
Additional Information
Atlas Project- worked 4 years with a team within CBS/DHS and external partners to improve scheduling software that met the business needs of CBS. This included understanding policy and union contract to implement into the software.
245D Senior Auditor- Trained in conducting internal audits at sites, providing summaries of findings, guidance on improvement and follow up to ensure licensing standards were understood.
Timeline
Community Residential Supervisor
DHS- Minnesota State Operated Community Services(MSCOS)
08.2011 - Current
Behavior Analysis/Designated Coordinator
DHS-MSOCS
02.2009 - 08.2011
Human Service Technician
DHS-MSOCS
07.2006 - 02.2009
Bachelors - Community Psychology
St.Cloud State University
Associate of Arts - Human Services
Ridgewater College
L4 Leadership training completed through DHS 2018-2019
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