Kayla Kincannon
Pontiac,MI
Summary
A dedicated worker who possesses strong leadership skills, compassion and cooperation when working with others. Experience in fast-paced and energetic environments that prioritizes customer needs and concerns. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Receiving Clerk
Challenge Manufacturing
01.2023 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Utilization of software PLEX.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Used computer software to store and retrieve data.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Returns Associate
Amazon
02.2022 - 01.2023
- Responsible for receiving, evaluating and processing customer returns
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return
- Data entry as needed
- Maintain a safe and organized work environment at all times.
Customer Service Representative
Concentrix
01.2020 - 01.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Handled an average of [250] escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Created a new customer database by entering customer information into a database
Rehabilitation Service Technician
Special Tree Rehabilitation System
03.2017 - 12.2019
- Developed a plan of care for a patient, including a daily routine, diet, exercise, and medication monitoring
- Prepared documents and reports to ensure that all necessary information was included in the patient's records
- Frequently check client status, and provides shift-to-shift communication to other staff
- Assisted clients with transportation.
Education
Phlebotomy
Med Certs
OnlineBrandon Highschool
Ortonville, MI06.2016
Skills
- Leadership
- Adaptability and Flexibility
- Creative Problem Solving
- Attention to Detail
- Microsoft word, Microsoft office, Excel
- Communication
- Monthly Inventory
- Critical Thinking
- Records Accuracy
- Update Databases
- Prepare Documents
Timeline
Receiving Clerk
Challenge Manufacturing
01.2023 - Current
Customer Returns Associate
Amazon
02.2022 - 01.2023
Customer Service Representative
Concentrix
01.2020 - 01.2022
Rehabilitation Service Technician
Special Tree Rehabilitation System
03.2017 - 12.2019
Phlebotomy
Med Certs
Brandon Highschool
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