Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla King

Norman

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Liaison

Clearway Health
11.2023 - Current
  • Enhanced patient care by providing timely and accurate medication information to clinical pharmacists.
  • Promoted patient adherence to medication regimens through consistent follow-up.
  • Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
  • Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
  • Maintained accurate patient records by diligently updating prescription data in Salesforce/EPIC.
  • Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
  • Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
  • Developed comprehensive knowledge of various specialty medications.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.

Lead Pharmacy Technician

CVS/pharmacy
08.2007 - 10.2023
  • Enhanced pharmacy sales by coaching staff on consultative approaches
  • Boosted team efficiency, revitalizing workflows to eliminate bottlenecks and capitalize on team strengths
  • Kept team in compliance with regular licensure monitoring, working with senior management to address issues
  • Upheld quality assurance standards, training staff on procedures to minimize errors and service issues
  • Maintained standards by orienting, training, and monitoring all new pharmacy technicians
  • Secured drug supplies, closely following pharmacy procedures and monitoring access
  • Managed records with high accuracy, including inputting new orders and documenting payments
  • Supported pharmacists by measuring, counting and labeling prescriptions
  • Met customer needs with fast and knowledgeable pharmacy support.

Clerk Cashier

Albertson's
08.2006 - 07.2007
  • Delivered energetic and proactive customer service to each guest
  • Mastered basic and advanced POS system operation, including price overrides, returns and exchanges, and rainchecks
  • Promoted customer loyalty and rewards programs to increase revenue
  • Completed front-lane merchandising and recovery to promote clean and tidy store appearance
  • Maintained organized register station by replenishing supplies, cleaning, and sanitizing between customers
  • Maintained clean, organized, and well-stocked checkout areas
  • Worked with customer service leaders and managers to meet customer needs
  • Stocked store shelves and end-caps with merchandise during down times.

Education

Associate of Arts -

OSU-OKC
Oklahoma City, Oklahoma
05.2017

High School Diploma -

Carl Albert High School
Mid West City, Oklahoma
05.2007

Skills

  • Workflow optimization
  • Pharmacy Software
  • Time management
  • Task prioritization
  • Detail Oriented
  • Prescription Processing
  • Problem-solving skills
  • Data Entry

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Liaison

Clearway Health
11.2023 - Current

Lead Pharmacy Technician

CVS/pharmacy
08.2007 - 10.2023

Clerk Cashier

Albertson's
08.2006 - 07.2007

Associate of Arts -

OSU-OKC

High School Diploma -

Carl Albert High School

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Kayla King