Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla King

Rocky Point,NC

Summary

I am a dedicated Team Leader with expertise in quality assurance , issue resolution and interpersonal communication. I consistently try to set an example with my work ethic, punctuality and quality. In my daily work, customer service is of incredible importance. I am a dependable and personable individual and I consistently strive to learn and evolve to whatever task I take on.

Overview

7
7
years of professional experience

Work History

Team Leader

Chic-Fil-A
Wilmington, NC
11.2022 - Current
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Hostess/Cashier

Olde Carolina Eatery
Burgaw, NC
03.2017 - 08.2020
  • Greeted guests warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Ensured compliance with health and safety regulations at all times.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Handled cash payments and reconciled daily transactions accurately.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided excellent customer service by addressing customer needs promptly.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Communicated with servers about new tables, changes in food availability and customer comments.

Education

High School Diploma -

Pender High School
Burgaw, NC
06-2008

Skills

  • Complaint resolution
  • Documentation And Reporting
  • Team Supervision
  • Quality Improvement
  • Coaching
  • Client Service
  • Work Planning and Prioritization
  • Leadership
  • Goal Setting
  • Attention to Detail
  • People Management
  • Problem-Solving
  • Client Support

References

References available upon request.

Timeline

Team Leader

Chic-Fil-A
11.2022 - Current

Hostess/Cashier

Olde Carolina Eatery
03.2017 - 08.2020

High School Diploma -

Pender High School

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Kayla King