Darren J Abrahams
Las Vegas,NV
Summary
Detail-oriented professional with the ability to learn concepts quickly, dedicated customer service representative motivated to maintain excellent customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Store Manager
Metro by T-Mobile
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Door Dash Driver
Door Dash
11.2022 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Member Services
Planet Fitness
03.2019 - 11.2022
- Trained 10 new employees
- Employee of the month 2 months in a row
- #1 Employee for selling Black Card Memberships in the entire district out of 7 clubs
- Made hookah bowls, cleaned hookahs and restocked low tobacco inventory
- Created multiple advertisements increasing customers and revenue
- Prepared alcoholic and non alcoholic beverages for customers
- Restocked bar inventory and supplies when needed
- Organized and maintained cleanliness during every shift
- Fast paced department
- Live broadcasting and editing
- Finish top quality DVD's within 10-15 minutes and ready for couples before they left property
- Troubleshooting knowledge on all equipment
- Trained 6 employees with no video knowledge in a week and had them ready to work on their own
- Perform duties as hotel or location concierge
- Maximize production of qualified tours from location
- Great potential owners(customers), run discovery questions(likes and dislikes) and convinced them to meet with
Customer Care Representative
Rushmore Loan Management Services LLC
10.2019 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Waiter / Graphic designer
LUV Hookah Lounge
07.2018 - 12.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Bartender
Aztec Inn & Casino
05.2017 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Videographer
Chapel Of The Flowers
04.2016 - 02.2017
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Produced videos according to client specifications, including desired length, style and pace.
- Used [Software] to edit footage into correct order and add effects.
- Developed creative approaches to video production to create unique and engaging content.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
Greeter (Training Period)
Wyndham Vacation Ownership
08.2015 - 10.2015
- Keep location attractive and stocked with products
- Trained 5 new employees
- Work as a team member performing cashier duties product assistance and cleaning
- Generated sales and inventory reports in excel with data from a variety of sources
- Gifting owners in a timely manner and guaranteeing high level of customer service
- Managed cash and inventory balances accurately
- Familiar with programs such as CRS, Excel, etc..
Audio Engineer / Photographer / Graphic Designer
Cool Money Entertainment LLC.
09.2009 - 03.2013
Education
High School - General Education
Las Vegas High School
Las Vegas, NV01.2009
Skills
- Excellent research skills
- Customer service oriented
- Excellent communication skills
- Result oriented
- Customer service experience
- Quick learner
- Professional persona
- Team player
- Energetic work attitude
- Courteous demeanor
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
References
References upon request
Timeline
Store Manager
Metro by T-Mobile
06.2023 - Current
Door Dash Driver
Door Dash
11.2022 - 06.2023
Customer Care Representative
Rushmore Loan Management Services LLC
10.2019 - 10.2022
Member Services
Planet Fitness
03.2019 - 11.2022
Waiter / Graphic designer
LUV Hookah Lounge
07.2018 - 12.2018
Bartender
Aztec Inn & Casino
05.2017 - 11.2017
Videographer
Chapel Of The Flowers
04.2016 - 02.2017
Greeter (Training Period)
Wyndham Vacation Ownership
08.2015 - 10.2015
Audio Engineer / Photographer / Graphic Designer
Cool Money Entertainment LLC.
09.2009 - 03.2013
High School - General Education
Las Vegas High School
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