Kayla Kitchenmaster

Implements individual programs designed to develop/improve the physical and behavioral functional capabilities of residents either by independent action or through directing and monitoring with other staff.

• Supervise, monitor and engage staff so that employees effectively perform assigned job duties and achieve the objectives of the program/unit/section/division.
• Provide direct care services to residential individuals to ensure that the residential program is in compliance with state and federal regulations.
• Work in collaboration with the Designated Manager to ensure development, implementation, monitoring and modification of individualized programs are appropriate to effectively integrate individuals into the community.
• Develop and maintain positive relationships with the local community
• Used company software and databases to maintain records of services performed and patient conditions.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Updated policies and procedures, leading continuous improvement of resident assessments and care.
• Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
• Assisted in managing medication regimens for complex cases, reducing potential errors or adverse effects on patients'' health.
• Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.

• Conducted comprehensive case reviews to identify potential fraud or misuse of resources, safeguarding public funds.
• Managed a high volume caseload effectively by prioritizing tasks according to deadlines while maintaining a focus on quality service delivery.
• Contributed to continuous improvement efforts by participating in team meetings and offering insights based on personal experiences working with clients.
• Demonstrated empathy toward clients experiencing financial hardship while adhering strictly to eligibility guidelines and professional boundaries.
• Provided excellent customer service by addressing client concerns promptly and professionally.
• Served as a liaison between clients and other departments when necessary to resolve issues or provide clarification on eligibility criteria.
• Ensured policy compliance by conducting regular audits of case files, identifying areas for improvement, and taking corrective action as needed.
• Trained on programming with in DHS Policy, Maxis and MMIS.