Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Klag

Ogdensburg

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

House Cleaner

Clean Genies
08.2022 - 04.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Hairstylist/Receptionist

Ultima Hair Designers Salon and Spa
03.2021 - 04.2022
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Increased revenue through effective customer service and inventory management.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.

House Cleaner

Cleaning Athority
07.2018 - 03.2020
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Receptionist

Dragonfly Salon
06.2016 - 06.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

No Degree - Health Sciences

Bergen Community College
Paramus, NJ
05-2027

Skills

  • Customer service
  • Quality assurance
  • Payment collection
  • Teamwork
  • Customer service-focused
  • Excellent oral and written communication
  • Inventory control
  • Multitasking and organization
  • Focused and detail-oriented

Timeline

House Cleaner

Clean Genies
08.2022 - 04.2025

Hairstylist/Receptionist

Ultima Hair Designers Salon and Spa
03.2021 - 04.2022

House Cleaner

Cleaning Athority
07.2018 - 03.2020

Receptionist

Dragonfly Salon
06.2016 - 06.2017

No Degree - Health Sciences

Bergen Community College

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