Kayla Klein
Brockton,Ma
Summary
Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail. Going above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
6
6
years of professional experience
Work History
Customer Service
Restaurant Associates
Walpole, MA
10.2013 - 02.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Administration
e-floor
Dedham, MA
09.2011 - 09.2013
- Composed and drafted all outgoing correspondence and reports for managers.
- Liaised with vendors to order and maintain inventory of office supplies.
- Answered and quickly redirected up to 60+ calls per day
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Screened all visitors and directed them to the correct employee or office.
Administrative Assistant
Suburban Eye Specialist
Norwood, MA
02.2009 - 04.2010
- Oversaw daily office operations for staff of 10+ employees.
- Answered and quickly redirected up to 50+ calls per hour.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Processed client rebate reconciliation, reporting and check requests.
- Obtained signatures for financial documents and internal and external invoices.
- Maintained a clean reception area and associated areas.
Server
UNO Chicago Grill
Dedham, MA
02.2012 - 09.2013
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Effectively and calmly resolved situations with intoxicated guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Entered orders into the computer system quickly and in proper sequence.
Food/Beverage
Dunkin Donuts
Norwood, MA
10.2008 - 05.2009
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Prepared all food orders within a 2-3 minute time frame.
- Assembled food orders while maintaining appropriate portion control.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma - undefined
Norwood High School
Norwood, MA2011
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Multi-line phone talent
- POS systems expert
- Appointment setting
- Excellent communication skills
- Fast WPM typing speed
- Attention to detail
- Filing and data archiving
- Patient scheduling
- MS Windows, Excel, and Power Point proficient
Timeline
Customer Service
Restaurant Associates
10.2013 - 02.2015
Server
UNO Chicago Grill
02.2012 - 09.2013
Administration
e-floor
09.2011 - 09.2013
Administrative Assistant
Suburban Eye Specialist
02.2009 - 04.2010
Food/Beverage
Dunkin Donuts
10.2008 - 05.2009
High School Diploma - undefined
Norwood High School
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