Kayla Klotsch

My focus is providing an enhanced service to VIP guests before and during their stay. By tailoring their specific needs and consistently showing kindness and empathy, I am able to build trust and create memorable experiences for each guest. I run reports and use the operating system, PMS.

• Efficiently assist guests in their reservations needs
• Provide excellent customer service to each guest
• Book, modify and cancel reservations
• I provide information to guests about the hotels and the surrounding area
• Top Performer

• I was in charge of the bed and bath department
• I was responsible for stocking merchandise efficiently, serving guests, and training others in my department

• I was over the men's and kids departments
• I put out stock, worked on projects and directed other associates on projects and stocking
• I trained associates in daily tasks

• I worked in the men's detox unit, over night
• I take vitals, enter information into a computer program and monitor patients who are detoxing from drugs or alcohol
• Observe and document behaviors/progress into the TheraNest system for individual and group notes
• Documenting incident reports when necessary and debriefing staff
• Ability to conduct intakes and assessments on new clients entering the program
• Understand/Comply with HIPAA standards at all times on/off facility grounds
• Abide by and enforce program rules

• Customer service coordinator over the front end of the store
• Supervising and training sales associates

• Provide excellent customer service
• Work efficiently to put stock out

• I was the lead teacher in my classroom

• I was the lead preschool teacher in my classroom

• I was the lead teacher for the 4 year old preschool classroom

• I was the lead teacher for the 3-3 1/2 year old classroom

• Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
• Observe students' performance, and record relevant data to assess progress
• Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
• Organize and supervise games and other recreational activities to promote physical, mental, and social development
• Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills
• Use computers, audio-visual aids, and other equipment and materials to supplement presentations
• Take class attendance and maintain attendance records
• Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
• Attend staff meetings and serve on committees, as required

• Greet customers and ascertain what each customer wants or needs
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment
• Answer questions regarding the store and its merchandise
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Place special orders or call other stores to find desired items
• Prepare merchandise for purchase or rental
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Exchange merchandise for customers and accept returns
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Request information or assistance using paging systems
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Weigh items sold by weight to determine prices
• Compute and record totals of transactions