Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Koch

Dayton,NV

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring many years of experience to dynamic new position. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Smith's Food & Drug Stores
04.2020 - 11.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Caregiver

Home Care
01.2015 - 11.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Front End Supervisor

Ross Dress For Less
08.2017 - 04.2020
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.

Education

Bachelor of Science - General Education

Contra Costa College
San Pablo, CA
06.2018

High School Diploma -

De Anza High School
Richmond, CA
06.2017

Skills

  • Shift Scheduling
  • POS System
  • Cash Drawer Reconciliation
  • Adaptability and Dependability
  • Flexible Schedule
  • Cashier Training
  • Store Opening and Closing
  • Customer Service
  • Loss Prevention
  • Merchandise Stocking
  • Retail Merchandising
  • Manager Support

Timeline

Cashier Team Lead

Smith's Food & Drug Stores
04.2020 - 11.2021

Front End Supervisor

Ross Dress For Less
08.2017 - 04.2020

Caregiver

Home Care
01.2015 - 11.2020

Bachelor of Science - General Education

Contra Costa College

High School Diploma -

De Anza High School
Kayla Koch