Kayla Koch

Hostess :

• Answered customer questions about hours, seating, and menu information.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Server :

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Explained menu items and suggested appropriate options for food allergy concerns.

Food Expediter :

• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Assisted preparation of food plates, overseeing quality and appearance.
• Maintained speed of service for food orders while minimizing errors and complaints.
• Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
• Improved order accuracy with thorough review of each dish before serving to customers.

Overall :

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Contributed to the overall smooth operation of the organization by proactively addressing mailroom-related concerns and providing solutions.
• Ensured timely mail delivery to all departments, prioritizing urgent correspondence as needed.
• Improved mailroom efficiency by implementing an organized sorting and distribution system.
• Coordinated bulk mailing projects efficiently while adhering to strict guidelines and timeframes.
• Minimized lost or misplaced packages through meticulous record-keeping and diligent follow-up efforts.
• Assisted in training new employees on mailroom procedures, contributing to a cohesive and well-informed team.
• Maintained accurate logs of incoming and outgoing packages, ensuring proper tracking and accountability.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Won employee of the quarter.

• Thoroughly cleaned work area and restaurant area daily.
• Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
• Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
• Supported overall restaurant operations by assisting with opening or closing duties as needed.
• Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
• Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
• Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
• Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
• Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
• Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
• Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
• Helped maintain inventory levels of essential supplies needed for day-to-day operations.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.