Kayla Kolde
St.Leon,IN
Summary
Goal-oriented professional with a strong background in customer service and relationship management at Lefty's. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Expertise in cash handling and store efficiency, leading to increased sales revenue and a positive shopping environment.
Proven track record in enhancing customer loyalty and satisfaction through effective consultative techniques and personalized service. Expertise in product merchandising, payment processing, and maintaining cleanliness. Strong relationship-building skills complemented by exceptional organizational abilities and a robust work ethic.
Overview
6
6
years of professional experience
Work History
Sales Associate
Lefty's
03.2025 - Current
- Enhanced store visual appeal by organizing racks and shelves to engage customers effectively.
- Executed accurate cash transactions following company cash handling policies to ensure financial integrity.
- Cultivated strong relationships with customers, increasing likelihood of repeat visits.
- Oversaw returns, exchanges, and refunds per established store guidelines.
- Handled customer inquiries professionally during busy periods, maintaining composure.
- Prepared merchandise for display through efficient pricing and tagging processes.
- Facilitated product location for customers, verifying availability at other store locations.
- Leveraged suggestive selling to boost sales by matching products with customer preferences.
Host
O'Charley's Restaurant & Bar
08.2024 - 03.2025
- Improved clarity of operations during high-pressure situations while managing large parties effectively.
- Enhanced guest experiences by promptly greeting arrivals and maintaining a clean environment.
- Coordinated reservations by phone and in-person, ensuring optimal scheduling to prevent overbooking.
- Supported team success through clear communication and cooperation with coworkers and management.
- Implemented a table rotation system to improve server workload distribution and service quality.
- Regularly checked seating areas and restrooms to maintain pristine conditions at all times.
- Addressed guest inquiries regarding hours, seating, and menu options with accurate information.
- Contributed to a positive reputation for the establishment through consistent adherence to company standards.
Shift Supervisor
CVS Pharmacy
10.2023 - 02.2024
- Trained new employees and delegated daily tasks to enhance operational efficiency.
- Executed store opening and closing procedures, ensuring accurate till balancing.
- Managed cash handling processes, maintaining accuracy in transactions and minimizing discrepancies.
- Resolved customer inquiries and complaints promptly to uphold satisfaction standards.
- Maintained clean production areas to prevent violations and reduce operational delays.
- Conducted routine quality inspections to ensure compliance with established specifications.
- Processed cash and credit card transactions accurately using POS software.
- Oversaw inventory management, implementing controls that resulted in cost savings.
Server
Fords Garage
07.2022 - 09.2023
- Utilized slow periods to restock supplies, including ice, trays, and delivery bags.
- Coordinated with kitchen staff for timely order delivery, enhancing customer satisfaction.
- Applied effective communication strategies between front-of-house and back-of-house for smoother operations.
- Adhered to food handling procedures and safety guidelines to protect guests and team members.
- Consistently achieved performance goals in sales targets, customer satisfaction, and order accuracy.
- Maximized table turnover by efficiently managing reservations and seating arrangements.
- Resolved customer complaints with a calm, solution-focused approach to ensure satisfaction.
- Trained new staff on menu knowledge and service protocols, improving team performance.
Server Trainer
Larosas
08.2020 - 06.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Office Assistant
Furniture Fair
05.2019 - 07.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
Education
Bachelor of Arts - Liberal English Arts
Mount Saint Joseph University
Delhi, OH05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Guest relations
Timeline
Sales Associate
Lefty's
03.2025 - Current
Host
O'Charley's Restaurant & Bar
08.2024 - 03.2025
Shift Supervisor
CVS Pharmacy
10.2023 - 02.2024
Server
Fords Garage
07.2022 - 09.2023
Server Trainer
Larosas
08.2020 - 06.2022
Office Assistant
Furniture Fair
05.2019 - 07.2020
Bachelor of Arts - Liberal English Arts
Mount Saint Joseph University
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