Kayla Korte
Seffner,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Advocate
Suncoast Credit Union
Tampa, FL
06.2023 - Current
- Resolved member complaints efficiently and effectively.
- Processed membership applications, renewals, changes, and cancellations.
- Performed data entry tasks related to membership information updates.
- Evaluated current processes to identify areas of improvement.
- Interfaced with other departments to ensure timely resolution of issues.
- Responded to member inquiries and requests for services via phone, email, and in person.
- Advised upper management on potential strategies for enhancing customer service.
- Ensured compliance with industry regulations related to customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove customer feedback for process improvements.
Real Estate Sales Associate
SANCHEZ&CO
01.2022 - 01.2023
- Applied various methods to build client base, including networking, email, and social media.
- Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships.
- Executed open house events and prepared homes for clients arrival.
- Researched and determined competitive market price.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Server
The Cheesecake Factory Restaurant
02.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
The Cheesecake Factory Restaurant
08.2020 - 02.2021
- Promoted to Server within the quickest time frame on record at location.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Cashier
Ace Hardware Of Bloomingdale
01.2017 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - International Studies
University of South Florida
12.2021
High School Diploma -
Bloomingdale Senior High School
05.2018
MBA - Finance
University of South Florida
Tampa, FLSkills
- Conflict and Complaint Resolution
- Assessing fraud potential
- Cross-Selling and Partner Referrals
- Adaptability and Flexibility
- Critical Thinking
- Customer Service and Rapport
- Warm and Friendly
- Financial Institution Regulations
Certification
- Florida Real Estate Sales Associate License with the Florida Department of Business and Professional Regulation
- Member of the National Association of REALTORS®
Timeline
Member Advocate
Suncoast Credit Union
06.2023 - Current
Real Estate Sales Associate
SANCHEZ&CO
01.2022 - 01.2023
Server
The Cheesecake Factory Restaurant
02.2021 - 06.2022
Hostess
The Cheesecake Factory Restaurant
08.2020 - 02.2021
Cashier
Ace Hardware Of Bloomingdale
01.2017 - 08.2018
Bachelor of Arts - International Studies
University of South Florida
High School Diploma -
Bloomingdale Senior High School
MBA - Finance
University of South Florida
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