Kayla Cholefsky
Glendale,AZ
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
12
12
years of professional experience
Work History
College Student
Maricopa Community College
Phoenix, Arizona
08.2023 - Current
- Developed study plan to efficiently manage time for studying, project completion, and paper writing.
- Attended workshops to develop leadership skills and pursue professional growth.
- Collaborated with peers on group projects and study sessions to enhance understanding of course material.
- Utilized library resources to complete research projects.
- Researched and compiled information for presentations and course materials to support effective learning.
Insurance Representative
USAA
Phoenix, Arizona
01.2022 - 05.2023
- Assisted clients in selecting appropriate insurance coverage options.
- Educated customers on product features and benefits, enabling informed insurance choices.
- Assisted customers in completing forms and documents for new or updated policies, streamlining the onboarding process.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Conducted follow-up communications, enhancing customer satisfaction and fostering retention.
- Maintained up-to-date knowledge of insurance regulations and industry trends.
- Collaborated with team members to enhance service delivery and support operations.
Internal Service Advisor
Sanderson Ford Az
Glendale, Arizona
05.2014 - 12.2021
- Resolved customer complaints with empathy and professionalism, improving customer satisfaction.
- Provided customer support for vehicle inquiries and service appointments.
- Coordinated internal communications between departments, streamlining service delivery processes.
- Collaborated with sales teams to promote service specials and offerings.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Maintained detailed documentation of all service activities including inspection reports, repair orders, warranty claims, and customer feedback forms.
- Identified opportunities for process improvement by analyzing current operational methods.
- Managed multiple tasks simultaneously while adhering to tight deadlines.
Education
Some College (No Degree) - Radiologic Tech
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Data analysis
- Research proficiency
- Time management
- Effective communication
- Group leadership
- Process improvement
Timeline
College Student
Maricopa Community College
08.2023 - Current
Insurance Representative
USAA
01.2022 - 05.2023
Internal Service Advisor
Sanderson Ford Az
05.2014 - 12.2021
Some College (No Degree) - Radiologic Tech
Maricopa Community Colleges, Gateway Community College