Kayla Krasser
Springfield,MO
Summary
Skilled Patient Registration Specialist with background in healthcare administration. Experience includes patient intake, insurance verification, data entry, and maintaining patient records. Strengths lie in communication, organizational skills, and adaptability to fast-paced environments. Past roles have demonstrated success in improving registration processes and enhancing patient satisfaction.
Overview
2
2
years of professional experience
Work History
Patient Registration Specialist
Cox Health Systems
Springfield, MO
01.2024 - Current
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Prepared documents for scanning into the electronic health record system as necessary.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Provided guidance on proper completion of forms related to registration processes.
- Scheduled appointments for patients using an electronic medical record system.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Assisted patients with questions regarding their accounts or billing issues.
- Handled cash transactions accurately according to established procedures.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Entered data into the computerized registration system to update patient demographics records.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Closing Shift Manager
Burlington
Springfield, Missouri
07.2023 - 12.2023
- Provided training and guidance to new and existing employees in order to maintain quality standards.
- Maintained accurate records of daily sales transactions, deposits and bank reconciliations.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
- Addressed issues related to equipment malfunctions or breakdowns promptly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints quickly and efficiently while upholding company policies and procedures.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted customers with product selection, inquiries or complaints when needed.
Cashier
Burlington
Springfield, Missouri
10.2022 - 07.2023
- Collected payments and provided accurate change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Graduate Certificate - CNA
Cox College
Springfield, MO01-2014
High School Diploma -
Hillcrest High School
Springfield, MO05-2013
Skills
- HIPAA compliance
- Strong organization
- Medical terminology proficiency
- Patient scheduling
- Data entry
- Data entry proficiency
- Patient confidentiality
- Appointment scheduling
- Strong interpersonal skills
- Cross-cultural sensitivity
- Payment collection
- Professionalism and ethics
- Insurance verification
References
References available upon request.
Timeline
Patient Registration Specialist
Cox Health Systems
01.2024 - Current
Closing Shift Manager
Burlington
07.2023 - 12.2023
Cashier
Burlington
10.2022 - 07.2023
Graduate Certificate - CNA
Cox College
High School Diploma -
Hillcrest High School
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