Kayla Krznaric
Lebanon,TN
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Polite and positive front desk receptionist with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Front Desk Receiptionist
Holiday Inn Express And Suites
Lebanon, TN
11.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
Front Desk Medical Receptionist
Callie Medical Group
Lafayette, TN
10.2018 - 08.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Bachelor of Science - Clinical Psychology
Regent University
Virginia Beach, VA01.2023
Skills
- Positive Attitude and Energetic
- Attention to Detail
- Microsoft Office Suite
- Visitor and Customer Relations
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Reliable and Punctual
- Verbal and Written Communication
- Payment Processing
- Multitasking and Prioritization
- Positive Attitude
- Billing and Invoicing
- Public Relations
Timeline
Front Desk Receiptionist
Holiday Inn Express And Suites
11.2020 - Current
Front Desk Medical Receptionist
Callie Medical Group
10.2018 - 08.2021
Bachelor of Science - Clinical Psychology
Regent University
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