Kayla Kyles
Open
Lorain,OH
Summary
My name is Kayla Kyles, a 17-year-old senior in high school with a educated background in retail and customer service. I began working in 2020 at my mom's bakery and have been employed formally since 2022. I'm often recognized for my hospitality, reliability, and willingness to assist both coworkers and customers. Though, in addition to work, I played volleyball throughout high school (captain too), which has taught me discipline to extreme standards. I’m flexible with my skills and open to unconventional ways of doing things. As an extrovert, I excel in both fast and slow-paced environments, although at the end of the day, I’m committed to getting the job done and making even the slightest of connections with those around me!
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Salesperson
Phat Delights
Lorain, Ohio
01.2020 - Current
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Worked to build relationships with customers and built potential for additional sales.
Team Member
Taco Bell
Sheffield, OH
06.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed effective improvement plans in alignment with goals and specifications.
Team Member
Panera
Sheffield, OH
12.2021 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Cashier
Marcs
Sheffield, OH
01.2021 - 11.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Horizon Science Academy
Lorain, OH 08.2024 - Current
Skills
Customer engagement
Cross-selling products and services
Customer care
Customer relationship building
Active listening
Sales process
Negotiation
Networking
Sales analytics
Time management
Product and service sales
Complaint handling
Certification
Retail Certification
Timeline
High School Diploma -
Horizon Science Academy
08.2024 - Current
Team Member
Taco Bell
06.2023 - 12.2023
Team Member
Panera
12.2021 - 05.2023
Cashier
Marcs
01.2021 - 11.2021
Salesperson
Phat Delights
01.2020 - Current