Kayla LaBelle
Johnston,RI
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Rhode Island Ear, Nose & Throat
Cumberland, RI
07.2019 - 07.2023
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Medical Receptionist
Albert J. Marano, MD Inc.
Johnston, RI
09.2017 - 07.2019
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Assistant Manager
Dunkin Donuts
Johnston , RI
10.2014 - 08.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
GED -
Coventry High School
Coventry, RI10-2008
Skills
- Customer Service
- HIPAA
- Patient appointment coordination
- Telephone Customer Support
- Professional telephone etiquette
- Office reception
Timeline
Medical Secretary
Rhode Island Ear, Nose & Throat
07.2019 - 07.2023
Medical Receptionist
Albert J. Marano, MD Inc.
09.2017 - 07.2019
Assistant Manager
Dunkin Donuts
10.2014 - 08.2017
GED -
Coventry High School