Kayla Lacefield
Sunset,UT
Summary
Night Supervisor with over 3 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Shift Supervisor
Nielsen's Frozen Custard
Layton, UT
07.2024 - Current
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
DSP (Direct Support Professional)
Utah State Developmental Center
American Fork
10.2022 - 03.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Associate
Smith's Food and Drug
Saratoga Springs
07.2022 - 10.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
CNA/Med Tech
Legacy House of Park Lane
Farmington
04.2022 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA - Certified Nursing Assistant
Fairfield Village of Layton
Layton
07.2021 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Daycare Teacher
Bravo Arts Academy
Clearfield
04.2021 - 06.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
CNA - Certified Nursing Assistant
Rocky Mountain Care
Clearfield
07.2019 - 04.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Med Tech/CNA
Peachtree Assisted Living
West Haven
03.2020 - 08.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
Daycare Teacher
Bravo Arts Academy
Riverdale
11.2018 - 07.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Night shift manager
Brook Bone - Nielsens Frozen Custard
Layton, UT
08.2017 - 11.2018
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Counter clerk
Brook Bone - Nielsens Frozen Custard
09.2016 - 08.2017
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Processed cash, check and credit card payments.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Operated cash register to accurately complete customer financial transactions.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Provided exceptional product knowledge to customers, assisting them in making informed purchasing decisions.
- Displayed food under appropriate hot or cold conditions to promote freshness and adhere to safe food-handling standards.
- Processed customer orders and accurately entered into order system.
Babysitting
Haylee Maestas
06.2013 - 12.2016
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Education
High school or equivalent -
Clearfield High School
Clearfield, UT05.2018
Skills
- Training and mentoring
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Register Operation
- Order Taking
- Patient Care
- Vital signs monitoring
- Child Safety
- Cleaning and sanitation
Certification
- CNA
- CPR Certification
- First Aid Certification
- State Tested Nursing Assistant
- BLS Certification
- Food Handler Certification
Assessments
Nursing assistant skills, Proficient, 06/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
Personal Information
- Title: CNA
- Work Permit: Authorized to work in the US for any employer
Timeline
Night Shift Supervisor
Nielsen's Frozen Custard
07.2024 - Current
DSP (Direct Support Professional)
Utah State Developmental Center
10.2022 - 03.2023
Associate
Smith's Food and Drug
07.2022 - 10.2022
CNA/Med Tech
Legacy House of Park Lane
04.2022 - 07.2022
CNA - Certified Nursing Assistant
Fairfield Village of Layton
07.2021 - 03.2022
Daycare Teacher
Bravo Arts Academy
04.2021 - 06.2021
Med Tech/CNA
Peachtree Assisted Living
03.2020 - 08.2020
CNA - Certified Nursing Assistant
Rocky Mountain Care
07.2019 - 04.2021
Daycare Teacher
Bravo Arts Academy
11.2018 - 07.2019
Night shift manager
Brook Bone - Nielsens Frozen Custard
08.2017 - 11.2018
Counter clerk
Brook Bone - Nielsens Frozen Custard
09.2016 - 08.2017
Babysitting
Haylee Maestas
06.2013 - 12.2016
High school or equivalent -
Clearfield High School