Kayla Laing
Houston,TX
Summary
Ambitious Catering Manager with [Number] years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
8
8
years of professional experience
Work History
Catering Sales Manager
Doubletree Suites Houston Galleria
08.2021 - Current
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Built relationships with customers and community to establish long-term business growth.
Senior Sales/Event Manager
Bonner Catering Services, INC.
04.2018 - 03.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Corporate Sales Manager
Marriott Plaza
09.2013 - 03.2018
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06.1993
Skills
- Sales Initiatives
- Sales Generation
- Contract Negotiation
- Strategic Networking
- Event Staffing
- Revenue Generation
- Contract Development
- Site Visits
- Event Coordination
- Client Base Retention
Timeline
Catering Sales Manager
Doubletree Suites Houston Galleria
08.2021 - Current
Senior Sales/Event Manager
Bonner Catering Services, INC.
04.2018 - 03.2020
Corporate Sales Manager
Marriott Plaza
09.2013 - 03.2018
High School Diploma -
Clear Brook High School
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