Kayla Laing
Houston,TX
Summary
Ambitious Catering Manager with [Number] years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
8
8
years of professional experience
Work History
Catering Sales Manager
Doubletree Suites Houston Galleria
Houston, TX
08.2021 - Current
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Built relationships with customers and community to establish long-term business growth.
Senior Sales/Event Manager
Bonner Catering Services, INC.
Fort Pierce, FL
04.2018 - 03.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Corporate Sales Manager
Marriott Plaza
San Antonio, TX
09.2013 - 03.2018
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06.1993
Skills
- Sales Initiatives
- Sales Generation
- Contract Negotiation
- Strategic Networking
- Event Staffing
- Revenue Generation
- Contract Development
- Site Visits
- Event Coordination
- Client Base Retention
Timeline
Catering Sales Manager
Doubletree Suites Houston Galleria
08.2021 - Current
Senior Sales/Event Manager
Bonner Catering Services, INC.
04.2018 - 03.2020
Corporate Sales Manager
Marriott Plaza
09.2013 - 03.2018
High School Diploma -
Clear Brook High School