Kayla Lamback

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments .
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

.Backed up / helped managers with making schedules and running shifts

• Trained other employees/mew team members the corrects procedures in customer service, food safety, and performance requirements.