Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Lambert

El Dorado,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled and enthusiastic professional with more than 9 years of experience in retail pharmacy.

Overview

11
11
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
03.2022 - Current
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Supervised team of 12 Pharmacy Technicians and helped to resolve issues arising during shifts.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Pharmacy Technician

Walgreens
11.2014 - 03.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Cashier

Walgreens
10.2012 - 11.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

South Arkansas University
Magnolia, AR

South Arkansas Community College
El Dorado, AR

University of Arkansas At Little Rock
Little Rock, AR

High School Diploma -

Bryant High School
Bryant, AR
05.2011

Skills

  • Pharmacy Operations Management
  • Drug Inventory Management
  • Drug Utilization Review
  • Regulatory Compliance
  • Training and Mentoring
  • Inventory Control
  • Inventory and Restocking
  • Medication Dispensing
  • Personnel Management
  • Medication Therapy Management
  • Patient Education and Counseling
  • Procedure Development
  • FDA Drug Safety Guidelines
  • Regulatory Requirements
  • Employee Management
  • Purchasing Management
  • Medicare and Medicaid Process
  • Staff Training
  • Direct Patient Care
  • Quality Assurance
  • Loss Prevention Management
  • Care Monitoring
  • Staff Management
  • Performance Metrics
  • Immunizations
  • Drug Safety
  • Operations Management
  • Budget Administration
  • Policy Enforcement
  • Patient Safety

Timeline

Pharmacy Operations Manager

Walgreens
03.2022 - Current

Pharmacy Technician

Walgreens
11.2014 - 03.2022

Cashier

Walgreens
10.2012 - 11.2014

South Arkansas University

South Arkansas Community College

University of Arkansas At Little Rock

High School Diploma -

Bryant High School

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Kayla Lambert