Summary
Overview
Work History
Education
Skills
Knowledgeandskills
Timeline
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Kayla Lampkin

Data Analytics Student & Customer Experience Expert
Nashville,TN

Summary

Innovative leader with the tenacity to go above and beyond every project I'm assigned. I have attained expert level communication skills with 5+ years of experience in customer service, billing, finance, research, and most of all sales. I thrive with time-sensitive projects and environments that are challenging and multi-faceted. I have a proven track record with compliance and interacting with sensitive information. I am passionate about helping others through innovative technology and look forward to advancing my career in that avenue. My biggest strength is my level of compassion towards helping others in their day to day lives; I hope my positivity spreads with each customer and throughout the department.

Overview

8
8
years of professional experience

Work History

Sales Solution Strategist

Verizon Wireless
01.2023 - Current
  • Finding solutions to an array of customer problems
  • Communicate with leader to collaborate on better sales strategies
  • Design and implement sales strategies with dynamic selling
  • Learn Position and Close sales
  • Emphasis on top down selling
  • Generate traffic with cold calls to customers

Junction Agent

Virgin Hotels Nashville
01.2022 - 11.2022
  • Oversee proper accommodations for arrivals
  • Balance the house to accommodate large groups
  • Handle guest complaints and find the solution to adhere to their needs
  • Resolve incorrect account balances

Executive Assistant

THKE Inc.
05.2021 - 01.2022
  • Company Overview: ( COO of Storyville Gardens Nashville)
  • Managed/ Created bookkeeping materials (quickbooks)
  • Managed backend system for appointment scheduling
  • Delegated task to the appropriate contacts for better overall efficiency
  • Event planning ( Coordinated an entire fundraiser that raised over $10,000 for a local charity called Hydrate the hood)
  • ( COO of Storyville Gardens Nashville)

Certified Nurse Assistant

Renaissance Terrace
03.2020 - 01.2021
  • Company Overview: Knoxville
  • Charting patient details including but not limited to arrivals and behavioral updates
  • Take patient vitals when necessary
  • Creating daily excel reports on medical and behavioral details from each day
  • Ensure basic needs of patients are being met
  • Knoxville

Bank Teller

U.S. Community Credit Union
08.2016 - 08.2018
  • Company Overview: Hermitage Ave
  • Handling transactions such as deposits, withdrawals, check cashing etc
  • Certified Financial counselor (Certificate)
  • Hermitage Ave

Education

Information Science Diploma -

Middle Tennessee State University
Nashville, TN
12.2024

Information Science Associate Degree -

University of Tennessee Knoxville
Knoxville, TN
01.2021

Computer Science -

Tennessee State University
Nashville, TN
01.2019

Business Administration -

John A. Logan Community College
Carterville, IL
01.2018

Skills

  • Entry level SQL
  • Entry level JavaScript
  • Google Suite
  • Excel
  • CRM
  • MacOS/iOS
  • Microsoft Office
  • Workday
  • Mobile devices
  • Customer relations
  • Customer retention rate
  • Research oriented
  • Email Support
  • CRM backend management
  • Zoom/Microsoft efficient
  • Project management
  • Resource/ Database specialist
  • ROI Analyzing
  • KPI Sales metrics
  • Billing Support
  • Expert communicator

Knowledgeandskills

  • Customer relations
  • Customer retention rate
  • Research oriented (proficient & accurate)
  • Email Support
  • CRM backend management
  • Zoom/Microsoft efficient
  • Project management
  • Resource/Database specialist
  • ROI Analyzing
  • KPI Sales metrics
  • Billing Support
  • Expert communicator

Timeline

Sales Solution Strategist

Verizon Wireless
01.2023 - Current

Junction Agent

Virgin Hotels Nashville
01.2022 - 11.2022

Executive Assistant

THKE Inc.
05.2021 - 01.2022

Certified Nurse Assistant

Renaissance Terrace
03.2020 - 01.2021

Bank Teller

U.S. Community Credit Union
08.2016 - 08.2018

Information Science Diploma -

Middle Tennessee State University

Information Science Associate Degree -

University of Tennessee Knoxville

Computer Science -

Tennessee State University

Business Administration -

John A. Logan Community College

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Kayla LampkinData Analytics Student & Customer Experience Expert