Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

KAYLA LANDRY

DENHAM SPRINGS,LA
KAYLA LANDRY

Summary

Highly effective and driven Account Manager and Sales Representative with unwavering integrity and a passion for producing results. A detail-oriented, proactive leader that consistently provides a customer-focused attitude while safeguarding companies interests. Positioned to bring value in multiple disciplines and push company agenda and goals while building a culture that is sustainable for continued success. Proving excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

15
years of professional experience

Work History

JCW Creative

Account Manager
03.2022 - 04.2023

Job overview

  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Established client and market priorities to execute strategic course of action.
  • Partnered with internal resources to present additional value and expertise to clients.
  • Built credibility and trust to influence client's buying decisions.
  • Suggested solutions and innovative ideas to meet client needs.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Devised content strategy to effectively engage target audiences.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

84 Lumber

Window & Door Service Coordinator
01.2020 - 07.2021

Job overview

  • Define problems, collect data, establish facts, and draw valid conclusions
  • Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Provide accurate invoicing of material and ensure that AR customers receive their monthly invoices in a timely manner
  • Receive customer and vendor phone calls and respond quickly and efficiently
  • Create estimates from quotations provided by sales personnel and customers/vendors
  • Source product needed to fulfill new construction home requirements
  • Order and maintain product inventory for windows and doors.
  • Accepted and processed payments for services.
  • Maintained inventory of automotive tools and installation materials.

East Baton Rouge Sheriff

Deputy Sheriff
04.2018 - 10.2019

Job overview

  • Recognized by Detectives for attention to detail, advanced investigatory skills, evidence collecting and report writing for a crime scene
  • Successfully lifted numerous fingerprints that led to identification of criminal activity for persons of interest
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations
  • Established photo line-ups that led to successful warrant execution and arrest
  • Boosted community safety, performing motor vehicle accident investigations, including DWI's
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution
  • Prepared detailed documentation of felony-level property and violent crimes investigations
  • Recorded data, including evidence and witness statements for various cases
  • Maintained order, responded to emergencies, and enforced federal and local laws
  • Acted as first responder for medical emergencies, included incoming calls and code red situations
  • Participated in discussions with personnel to address job performance
  • Report writing for 10-15 calls for duty, each shift.

Livingston Parish Detention Center, Corrections Deputy Sheriff

Field Training Officer
01.2016 - 01.2018

Job overview

  • That trained new employees of daily tasks and duties as a deputy
  • Bonding deputy that handled money transactions and release documentation for inmates
  • Employed de-escalation techniques, verbal commands, and both physical/mechanical restraints while addressing unruly inmates
  • Periodically inspected facility for unsanitary conditions and signs of security breaches
  • Performed checks for contraband, screened visitors, and incoming mail
  • Processed inmates by completing paperwork, conducting searches, and recording fingerprints
  • Inspected resident living quarters and conducted random searches of common areas
  • Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
  • Executed and managed emergency protocols during critical situations.

Livingston Parish Dispatch Center

Dispatcher Deputy Sheriff
01.2014 - 01.2015

Job overview

  • Took caller information, read associated computer information, and documented vital details in call tracking / assignment system
  • Used radio, telephone, and computer system to update first responders with new information
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
  • Handled emergency phone calls calmly and obtained pertinent information with composure.

Sonic Drive

Assistant Manager/ Carhop
01.2008 - 01.2014

Job overview

  • Count money and bank deposits
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Maintain food and equipment inventories and keep inventory records.

Education

American InterContinental University
Schaumburg, IL

Bachelor of Business Administration from General Studies
03.2022

Capitol Area Regional Training Academy (C.A.R.T.A)
Baton Rouge, LA

Certificate of Completion from Police Academy
07.2017

Live Oak High School
Watson, LA

High School Diploma
05.2010

Skills

  • Team Building
  • Financial Analysis Software
  • Customer Service and Assistance
  • Leadership, Training & Coaching
  • Employee Accountability
  • Strategic Planning
  • Analytical Problem-solving
  • Project Management
  • Materials & Inventory Management
  • Prioritization, Time Management and Organization
  • Outbound/ Inbound Call Management
  • Report Writing
  • Microsoft Word, Excel, and Outlook
  • 70 wpm and 10 key Data Entry
  • POS Systems
  • ADSI Report Systems
  • Task Scheduling
  • Dispatching
  • Verbal and Written Communication
  • Excellent Communication Skills
  • Managing Multiple Tasks
  • Marketing
  • Sales
  • Documentation
  • Cost Reviewing
  • Order Management
  • Event Planning
  • Time Management
  • Regional Accounts
  • Business Negotiation
  • Account Management
  • Staff Management
  • Prioritizing Workflows
  • Client Meetings
  • Goals and Performance
  • Researching Sales Leads
  • Acquiring New Customers
  • Sales Reporting
  • Report Development and Presentation
  • Customer Satisfaction
  • Customer Relationship Management
  • CRM Software
  • Client Rapport-Building
  • Contract Oversight

Additional Information

  • Accomplishments / Awards , East Baton Rouge Sheriff’s Office April 2019 Deputy of the Month Voted Class Vice-President by peers in CARTA Academy Recognized by CARTA Academy Instructors for Staff Choice Award Maintained highest female physical training scores amongst the CARTA Academy Completed numerous educational courses through Livingston and East Baton Rouge Sheriff's Office

Timeline

Account Manager

JCW Creative
03.2022 - 04.2023

Window & Door Service Coordinator

84 Lumber
01.2020 - 07.2021

Deputy Sheriff

East Baton Rouge Sheriff
04.2018 - 10.2019

Field Training Officer

Livingston Parish Detention Center, Corrections Deputy Sheriff
01.2016 - 01.2018

Dispatcher Deputy Sheriff

Livingston Parish Dispatch Center
01.2014 - 01.2015

Assistant Manager/ Carhop

Sonic Drive
01.2008 - 01.2014

American InterContinental University

Bachelor of Business Administration from General Studies

Capitol Area Regional Training Academy (C.A.R.T.A)

Certificate of Completion from Police Academy

Live Oak High School

High School Diploma

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KAYLA LANDRY