Kayla Lang
New Hampton,IA
Summary
Receptionist with over 13 years of extensive expertise in office administration and customer service, specializing in communication, patient care, and data entry. Demonstrates a visionary approach to enhancing clinic workflows and patient satisfaction, leveraging strong skills in insurance verification and scheduling. Committed to maintaining a welcoming and efficient environment, while ensuring compliance with HIPAA standards and fostering positive patient experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Waverly Health Center
06.2020 - 01.2024
- Efficiently registered patients, enhancing clinic workflow and patient satisfaction
- Accurately entered and maintained demographic and insurance data, ensuring data integrity
- Handled patient documentation and payments, improving administrative efficiency
- Professionally managed phone inquiries, fostering positive patient communication
- Consistently presented a welcoming demeanor, contributing to a friendly clinic atmosphere
- Managed patient check-in/out, data entry, and document handling
- Ensured accurate records, efficient clinic flow, and professional communication
Non-Contact Thermal Screener
Medix Temp Agency
04.2020 - 06.2020
- Monitored temperatures of clients entering facilities using infra-red thermometers
- Ensured safety by advising on secondary screenings based on temperature readings
- Managed multiple tasks effectively, maintaining focus on client safety
- Collaborated with team to implement safety protocols efficiently
- Contributed to a secure environment, enhancing client trust and compliance
- Streamlined secondary screening procedures by promptly identifying and directing individuals requiring additional assessment, enhancing overall facility security
Cashier
Kwik Star
09.2019 - 12.2019
- Efficiently operated cashier, ensuring accurate transactions and customer satisfaction
- Adapted to various roles including cooking and cleaning to maintain store operations
- Trusted to manage and reconcile cash drawers, handling large sums accurately
- Communicated effectively with diverse customers, enhancing their shopping experience
- Mastered multi-tasking in fast-paced environment, efficiently operating cash register while ensuring exceptional customer service and maintaining cleanliness standards
Medical Secretary/Medical Transcriptionist
Covenant Hospital
01.2014 - 04.2017
- Transcribed diverse medical reports for specialists, ensuring accuracy and confidentiality
- Enhanced team communication by professionally handling calls from doctors and management
- Utilized EPIC and Dictaphone for efficient report transcription and data management
- Adapted to remote work, collaborating seamlessly with multiple hospitalists
- Applied medical terminology expertise to support precise documentation
Medical Secretary/Radiology Transcriptionist
Covenant Hospital
01.2012 - 01.2014
- Transcribed radiology reports, ensuring accuracy and patient satisfaction
- Managed multi-line phone system to facilitate radiologist and provider communication regarding reports
- Coordinated with providers to maintain seamless operations and patient care
- Demonstrated proficiency in medical terminology, anatomy, and physiology
- Kept information confidential and followed HIPAA guidelines to maintain patient trust
- Learned and applied medical terminology and abbreviations effectively
- Collaborated with radiologists to clarify terminology and improve report efficiency
Cashier
Kwik Star
08.2011 - 01.2012
- Efficiently operated cashier and managed transactions with accuracy
- Adapted to various roles including cooking and cleaning, ensuring smooth operations
- Trusted with closing duties and handling large cash amounts at shift end
- Communicated effectively to enhance customer satisfaction and experience
- Maintained cleanliness standards and executed food preparation tasks, demonstrating versatility and attention to detail
Education
Associates Degree - Nursing
Acquired a CNA, also did CPR and BLS. CNA has lapsed. Did not finish.
Associate of Applied Science - Health Information Technology
05.2011
Graduated with honors.
Certificate - Coding
05.2011
Graduated with honors.
Skills
- Medical Terminology Transcription
- Customer Service
- Office Administration
- Insurance Verification
- CPT Coding
- HIPAA
- Time Management
- Communication
- Typing
- Computer Skills
- Scheduling
- Patient Care
- Medical Office
- Data Entry
Assessments
Proficient, Proficient, Proficient
Certification
Mandatory Reporter Adult and Child
Timeline
Receptionist - Waverly Health Center
06.2020 - 01.2024
Non-Contact Thermal Screener - Medix Temp Agency
04.2020 - 06.2020
Cashier - Kwik Star
09.2019 - 12.2019
Medical Secretary/Medical Transcriptionist - Covenant Hospital
01.2014 - 04.2017
Medical Secretary/Radiology Transcriptionist - Covenant Hospital
01.2012 - 01.2014
Cashier - Kwik Star
08.2011 - 01.2012
Northeast Iowa Community College - Associate of Applied Science, Health Information Technology
Northeast Iowa Community College - Certificate, Coding
Hawkeye Community College - Associates Degree, Nursing
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