Kayla LaPointe
Wethersfield
Summary
Certified Pharmacy Technician with four years experience as a sterile compounding technician within a 503B company.
Experienced Bar/Hospitality Manager offering 5 years in restaurant service. Knowledgeable about sales, marketing and inventory controls. As well as team building, training, and building a strong team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sterile Compounding Technician
SCA Pharmaceuticals
08.2021 - Current
- Aseptic Gowning Qualified
- Syringe and IV Bag Qualified
- Assists in the compounding process of sterile products
- Performs sterile compounding in ISO 5 environment
- Follows proper cGMP & cGDP practices
- Keeps up to date on medial fill processes
Hospitality/Bar Manager
Buffalo Wild Wings
10.2018 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Closed out cash register with 100% accuracy and prepared cashier report
- Handled thousands of dollars cash on daily basis, which built trustworthiness and loyalty with owners
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Recruited, hired and trained staff on bar practices, customer service standards
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Hospitality/Bar Manager
Buffalo Wild Wings
09.2017 - 10.2018
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Closed out cash register with 100% accuracy and prepared cashier report
- Handled thousands of dollars cash on daily basis, which built trustworthiness and loyalty with owners
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Hired and trained staff on bar practices, customer service standards
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Cook/Certified Trainer/Assistant Kitchen Manager
Buffalo Wild Wings
05.2015 - 08.2017
- Took care of inventory as well as scheduled and received food deliveries, adhering to food cost and budget
- Maximized quality assurance by completing frequent line checks
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employee
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Communicated closely with Servers to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
Cashier
Buffalo Wild Wings
08.2014 - 06.2015
- Helped customers by taking their order, complete purchases, bagging all items together and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases
- Worked closely with Managers to solve problems and handle customer complaints
- Counted cash in register drawer at beginning to ensure accuracy
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Camp Counselor
YMCA
06.2012 - 08.2014
- Coordinated and lead activities for small groups
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
- Collaborated with other camp counselors to create atmosphere of fun and learning
- Implemented recreational activities, including swimming, arts and crafts and all sports for group of 40 children
- Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
- Developed stimulating and age-appropriate arts and crafts activities
Education
Associate of Science - Therapeutic Recreation
Manchester Community College
Manchester, CTHigh School Diploma -
Wethersfield High School
Wethersfield, CTSkills
- Training and development
- Team leadership
- Attention to detail
- Wine and liquor knowledge
- Customer service
- Scheduling
- Trained in Microsoft Word and Excel
- Trained in Compeat and Aloha
- Problem solving
- Inventory control
- Team building
- Outgoing personality
- Organizational ability
- Aseptic techniques
Certification
- SafeServ certification: Food Handling
Timeline
Sterile Compounding Technician
SCA Pharmaceuticals
08.2021 - Current
Hospitality/Bar Manager
Buffalo Wild Wings
10.2018 - Current
Hospitality/Bar Manager
Buffalo Wild Wings
09.2017 - 10.2018
Cook/Certified Trainer/Assistant Kitchen Manager
Buffalo Wild Wings
05.2015 - 08.2017
Cashier
Buffalo Wild Wings
08.2014 - 06.2015
Camp Counselor
YMCA
06.2012 - 08.2014
High School Diploma -
Wethersfield High School
Associate of Science - Therapeutic Recreation
Manchester Community College
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