Kayla LaPointe
Wethersfield
Summary
Certified Pharmacy Technician with four years experience as a sterile compounding technician within a 503B company.
Experienced Bar/Hospitality Manager offering 5 years in restaurant service. Knowledgeable about sales, marketing and inventory controls. As well as team building, training, and building a strong team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sterile Compounding Technician
SCA Pharmaceuticals
Windsor, CT
08.2021 - Current
- Aseptic Gowning Qualified
- Syringe and IV Bag Qualified
- Assists in the compounding process of sterile products
- Performs sterile compounding in ISO 5 environment
- Follows proper cGMP & cGDP practices
- Keeps up to date on medial fill processes
Hospitality/Bar Manager
Buffalo Wild Wings
Burlington, VT
10.2018 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Closed out cash register with 100% accuracy and prepared cashier report
- Handled thousands of dollars cash on daily basis, which built trustworthiness and loyalty with owners
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Recruited, hired and trained staff on bar practices, customer service standards
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Hospitality/Bar Manager
Buffalo Wild Wings
Wethersfield, CT
09.2017 - 10.2018
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
- Closed out cash register with 100% accuracy and prepared cashier report
- Handled thousands of dollars cash on daily basis, which built trustworthiness and loyalty with owners
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Hired and trained staff on bar practices, customer service standards
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
Cook/Certified Trainer/Assistant Kitchen Manager
Buffalo Wild Wings
Wethersfield, CT
05.2015 - 08.2017
- Took care of inventory as well as scheduled and received food deliveries, adhering to food cost and budget
- Maximized quality assurance by completing frequent line checks
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employee
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Communicated closely with Servers to fully understand special orders for customers, including those with food allergies and gluten intolerance
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
Cashier
Buffalo Wild Wings
Wethersfield, CT
08.2014 - 06.2015
- Helped customers by taking their order, complete purchases, bagging all items together and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases
- Worked closely with Managers to solve problems and handle customer complaints
- Counted cash in register drawer at beginning to ensure accuracy
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Camp Counselor
YMCA
West Hartford, CT
06.2012 - 08.2014
- Coordinated and lead activities for small groups
- Assisted in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
- Collaborated with other camp counselors to create atmosphere of fun and learning
- Implemented recreational activities, including swimming, arts and crafts and all sports for group of 40 children
- Developed strong working relationships with campers, parents or guardians and other counselors through effective communication and active listening skills
- Developed stimulating and age-appropriate arts and crafts activities
Education
Associate of Science - Therapeutic Recreation
Manchester Community College
Manchester, CTHigh School Diploma -
Wethersfield High School
Wethersfield, CTSkills
- Training and development
- Team leadership
- Attention to detail
- Wine and liquor knowledge
- Customer service
- Scheduling
- Trained in Microsoft Word and Excel
- Trained in Compeat and Aloha
- Problem solving
- Inventory control
- Team building
- Outgoing personality
- Organizational ability
- Aseptic techniques
Certification
- SafeServ certification: Food Handling
Timeline
Sterile Compounding Technician
SCA Pharmaceuticals
08.2021 - Current
Hospitality/Bar Manager
Buffalo Wild Wings
10.2018 - Current
Hospitality/Bar Manager
Buffalo Wild Wings
09.2017 - 10.2018
Cook/Certified Trainer/Assistant Kitchen Manager
Buffalo Wild Wings
05.2015 - 08.2017
Cashier
Buffalo Wild Wings
08.2014 - 06.2015
Camp Counselor
YMCA
06.2012 - 08.2014
High School Diploma -
Wethersfield High School
Associate of Science - Therapeutic Recreation
Manchester Community College