Kayla Lawrence
Summerville,SC
Summary
Dynamic professional with a proven track record at Google, excelling in data processing and quality assurance. Skilled in Microsoft Office Suite and adept at identifying quality issues, I enhance team performance through effective communication and leadership. Committed to optimizing processes, I ensure accuracy and integrity in data management while fostering a collaborative work environment. Ready to tackle new challenges and to contribute to team and company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Processor
Google
Moncks Corner, SC
01.2023 - Current
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Applied data validation procedures to support and enforce data integrity.
- Optimized storage solutions through proper categorization, organization, and archiving techniques for easy access when needed.
- Input order information into system and updated customer accounts to document and track customer orders.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Aircraft Maintenance Technician
JetBlue Airlines
Charlotte, NC
01.2024 - 01.2025
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Inspected airframes to detect wear and other defects.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Increased operational readiness of aircraft fleet through timely completion of scheduled maintenance tasks.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
Medical Assistant
Costal Cardiology
Charleston, SC
03.2022 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Airport Customer Service Agent
American Airlines
Charleston, SC
06.2021 - 03.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed dec.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Team Leader
Walmart
Charleston, SC
01.2018 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Bachelor Of Nursing -
College of Charleston
Charleston, SCDiploma -
Cane Bay High
05.2018
Skills
- Materials Analyses
- Quality Issue Identification
- Microsoft Office Suite
- Quality Assurance
- Distribution Support
- Hand and Power Tools
- Assembly and Production
Certification
CPR certification
ERT certification
Medical assistance verification
Ramp in customer service certification for American Airlines
Timeline
Aircraft Maintenance Technician
JetBlue Airlines
01.2024 - 01.2025
Data Processor
Google
01.2023 - Current
Medical Assistant
Costal Cardiology
03.2022 - 09.2023
Airport Customer Service Agent
American Airlines
06.2021 - 03.2023
Team Leader
Walmart
01.2018 - 03.2022
Bachelor Of Nursing -
College of Charleston
Diploma -
Cane Bay High