Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla LeCompte

Thibodaux,LA

Summary

Professional with strong background in medical assistance and back office administration, prepared for leadership in medical setting. Skilled in patient scheduling, medical record management, and coordinating clinical activities. Emphasizes team collaboration and adaptability to changing needs while maintaining high standards and achieving results. Known for reliability and fostering supportive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Back Office Lead Medical Assistant

Life Coast Health
08.2025 - Current
  • Monitored vital signs, administered vaccinations, and documented patient progress accurately in health records.
  • Coordinated patient scheduling and appointment reminders to enhance clinic efficiency.
  • Assisted in managing patient records and maintaining confidentiality standards.
  • Quickly learned to operate electronic health record systems for accurate entry.
  • Collaborated with team members to streamline administrative processes and workflows.
  • Provided excellent customer service by addressing patient inquiries and concerns promptly.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Coordinated referrals to specialists or other healthcare facilities for further evaluation or treatment based on physician recommendations.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.


Certified Medical Assistant

Thibodaux Regional Health Systems
07.2022 - 08.2025
  • Monitored vital signs, administered vaccinations, and documented patient progress accurately in health records.
  • Coordinated scheduling for patient appointments, optimizing clinic workflow and minimizing wait times.
  • Mentored junior staff on best practices for patient interaction and clinical procedures, fostering a supportive environment.
  • Implemented streamlined processes for inventory management of medical supplies, reducing waste and costs.
  • Supported administrative tasks such as filing documents, answering phones, and responding to patient inquiries effectively.
  • Facilitated communication between healthcare providers and families to ensure comprehensive care plans were understood.

Patient Account Representative

Thibodaux Regional Health System
08.2020 - 07.2022
  • Managed patient account inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
  • Processed insurance claims using advanced billing software, maintaining compliance with healthcare regulations.
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Reconciled statements with patient records.

PBX Switchboard Operator

Thibodaux Regional Health System
04.2015 - 08.2020
  • Operated multi-line PBX system to efficiently manage incoming and outgoing calls.
  • Directed caller inquiries to appropriate departments, ensuring timely communication flow.
  • Maintained accurate call logs and records for efficient tracking and reporting.
  • Collaborated with team members to optimize workflow during peak call periods.
  • Provided exceptional customer service by addressing caller needs with professionalism and patience.
  • Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.

Education

No Degree - Medical Assistant

NHA
06-2023

High School Diploma -

Thibodaux High School
Thibodaux, LA
05-2013

Skills

  • Customer service focus
  • Strong organization
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Back Office Lead Medical Assistant

Life Coast Health
08.2025 - Current

Certified Medical Assistant

Thibodaux Regional Health Systems
07.2022 - 08.2025

Patient Account Representative

Thibodaux Regional Health System
08.2020 - 07.2022

PBX Switchboard Operator

Thibodaux Regional Health System
04.2015 - 08.2020

No Degree - Medical Assistant

NHA

High School Diploma -

Thibodaux High School

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Kayla LeCompte