Kayla Lee
Denver,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
GB Fish & Chips
04.2021 - 02.2024
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Lead
Dunkin Donuts
09.2020 - 04.2021
- Educated staff on organizational mission and goals to help employees achieve success.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Team Member
7eleven
02.2020 - 09.2020
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Addressed and resolved customer complaints in polite and professional manner.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
Education
Associate of Science - Medical Assisting
Kaiser University
Sarasota02.2011
High School Diploma -
Bayshore High School
Bradenton, FL05.2008
Skills
- Documentation And Reporting
- Money Handling
- Task Delegation
- MS Office
- Product and service knowledge
- Training and Development
- Customer Service
- Good Judgment
- Teamwork and Collaboration
- Employee Development
Timeline
Assistant Manager
GB Fish & Chips
04.2021 - 02.2024
Shift Lead
Dunkin Donuts
09.2020 - 04.2021
Team Member
7eleven
02.2020 - 09.2020
Associate of Science - Medical Assisting
Kaiser University
High School Diploma -
Bayshore High School
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