Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Lehman

Oceanside,United States

Summary

Compassionate and dedicated individual with a strong desire to make a positive impact in the community. Seeking opportunities to leverage my empathy, communication skills, and passion for helping others. Eager to learn and contribute to promoting mental health awareness and providing support to those in need.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Agent

Lake House Resort
05.2023 - 03.2024
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined check-in and check-out processes for improved guest experience.
  • Managed room reservations, ensuring accurate bookings and minimized overbooking incidents.
  • Provided exceptional customer service, resulting in positive feedback from guests and increased repeat visits.

Hotel Front Desk Agent

Alila Marea Resort
08.2022 - 03.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.

Homeless Shelter Volunteer

Facing Homelessness
03.2022 - 07.2022
  • Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
  • Assisted in the organization of shelter resources, ensuring efficient distribution of clothing and supplies to those in need.
  • Contributed to increased guest satisfaction by maintaining clean and organized facilities.
  • Provided compassionate support and guidance, helping guests navigate available community resources.

Vet Assistant

Bressi Ranch Pet Hospital
01.2019 - 02.2022
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Fostered positive relationships with clients through educational materials on preventive care measures for their pets'' wellbeing.

Education

Bachelors of Social Science - Psychology/Social Work

California State University - San Marcos
San Marcos, CA
06.2026

Associate of Arts - Psychology/Social Work

Miracosta College
Oceanside, CA
05.2024

Skills

  • Mental health awareness
  • Empathy
  • Organization
  • Interpersonal Communication
  • Attention to detail
  • Adaptability
  • Time management

Certification

  • EMT - Emergency Medical Technician

Timeline

Hotel Front Desk Agent

Lake House Resort
05.2023 - 03.2024

Hotel Front Desk Agent

Alila Marea Resort
08.2022 - 03.2023

Homeless Shelter Volunteer

Facing Homelessness
03.2022 - 07.2022

Vet Assistant

Bressi Ranch Pet Hospital
01.2019 - 02.2022

Bachelors of Social Science - Psychology/Social Work

California State University - San Marcos

Associate of Arts - Psychology/Social Work

Miracosta College

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Kayla Lehman