Kayla Lerma
Madison
Summary
Achieves high customer satisfaction through effective resolution of requests and issues. Demonstrates efficiency in fast-paced environments with a strong background in food and beverage service. Delivers personalized recommendations that enhance customer loyalty and drive sales growth. Committed to continuous learning and team success.
Overview
5
5
years of professional experience
Work History
Coffee Barista
Seven Brews
Madison
2025.02 - Current
- Consistently delivered high-quality drinks by executing precise beverage preparation techniques.
- Implemented exceptional customer service during peak hours, enhancing satisfaction and loyalty.
- Organized and maintained cleanliness of coffee bar to promote a welcoming environment.
- Recommended personalized beverage options after educating customers on menu offerings.
Team Member
Chick-fil-A
Duluth
2022.09 - 2025.01
- Completed jobs accurately and efficiently, contributing to overall team success.
- Maintained availability during coworker absences, holidays, and peak periods.
- Addressed customer complaints with professionalism and prompt resolution.
- Cultivated strong relationships with regular customers to enhance loyalty.
To-Go Server
Taco Mac
Duluth
2020.09 - 2022.05
- Supported kitchen staff by cross-training in various positions, meeting dynamic customer needs.
- Efficiently managed to-go order phone calls, maintaining high standards of service.
- Prepared delivery side station meticulously, arranging all necessary takeout materials.
- Suggested extra menu selections through effective upselling techniques, boosting sales.
Restaurant Hostess
Taco Mac Restaurant
Duluth
2020.09 - 2022.05
- Created positive first impressions by welcoming guests with a friendly demeanor.
- Maintained dining area readiness to support servers, food runners, and bussers.
- Responded to customer inquiries regarding hours, seating arrangements, and menu details.
Education
BBA -
Kennesaw State University
Kennesaw, GA2025-05
High School Diploma -
Duluth High School
Duluth, GA2021-05
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Time management
- Sales techniques
- Flexible hours
- Ability to lift 40 pounds
Languages
Spanish
Native/ Bilingual
Timeline
Coffee Barista
Seven Brews
2025.02 - Current
Team Member
Chick-fil-A
2022.09 - 2025.01
To-Go Server
Taco Mac
2020.09 - 2022.05
Restaurant Hostess
Taco Mac Restaurant
2020.09 - 2022.05
BBA -
Kennesaw State University
High School Diploma -
Duluth High School