Kayla Lewis
Richmond,VA
Summary
Dynamic professional with a strong background in compassionate care and relationship building, strong background in providing support and care in residential settings. Highly skilled in maintaining safe environment, assisting with daily activities, and supporting residents' needs. Known for effective teamwork, adaptability, and achieving positive outcomes. Strong interpersonal skills, empathy, and reliability ensure consistent and quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Recovery Advisor
Atlantic Outreach Group
10.2024 - Current
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Administered medications to residents, ensuring compliance with prescribed dosages and schedules.
- Monitored resident behavior and reported changes to appropriate staff, ensuring timely interventions.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
Customer Service Representative
Puritans Cleaners
06.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed order processing and ensured accurate tracking of garments in cleaning workflow.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Childcare Provider
Pure at Heart
04.2015 - 03.2023
- Supervised children during activities, ensuring safety and engagement.
- Developed and implemented engaging lesson plans tailored to children's developmental stages.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
Education
Associate of Applied Science - Cosmetogoly
Regency Beauty Institue
01-2015
High School Diploma -
Phoebus High School
Hampton, VA06-2007
Skills
- Ethical practice
- Relationship building
- Emergency management
- Compassionate care
- Medication administration
- Training and development
Certification
- CMA - Certified Medication Aide 32 hours
- Peer Recovery Training 72 hours
- Adult and child CPR/First Aid
- Adult First Aid/CPR/AED
- Action Planning for prevention and Recovery Training - 16.5 hours
Timeline
Resident Recovery Advisor
Atlantic Outreach Group
10.2024 - Current
Customer Service Representative
Puritans Cleaners
06.2024 - Current
Childcare Provider
Pure at Heart
04.2015 - 03.2023
Associate of Applied Science - Cosmetogoly
Regency Beauty Institue
High School Diploma -
Phoebus High School
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