Kayla Lewis
Pelzer,SC
Summary
Bringing strong customer service and problem-solving abilities with effective communication and organizational skills. Experienced in supporting team operations and maintaining positive client relationships. Adept at managing multiple tasks simultaneously while ensuring quality and compliance in various settings. Organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Reliable team member with experience in production, assembly, and quality assurance in the manufacturing industry. Proven track record of meeting production goals and ensuring quality standards are met. Expertise in troubleshooting, problem-solving, and process improvement initiatives. Ambitious with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
16
16
years of professional experience
Work History
Sever
3 Friends Bar and Grill
11.2024 - 11.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Representative
Sitel Group
08.2021 - 10.2025
- I worked as a technical support customer representative. I was responsible for taking calls and supporting customers with their needs.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Performed data entry tasks accurately and in a timely manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
Production Associate
BMW Manufacturing
12.2014 - 09.2021
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes.
- Trained new associates on proper use of equipment and safety protocols.
- Organized work area to ensure efficient workflow processes were maintained.
- Established positive relationships with co-workers by demonstrating excellent interpersonal skills.
- Followed procedures, methods and sequence of operations in performing daily tasks.
- Adhered to all safety procedures and regulations in the workplace.
- Conducted quality control checks throughout the day, discarding any defective items.
- Assisted in troubleshooting issues with the production line when necessary.
- Assembled parts to match product specifications either by hand or with tools.
- Utilized problem-solving skills to quickly resolve any production issues.
- Developed strong lines of communication with other departments to ensure plant-wide efficiency.
- Observed production processes and quickly identified issues to reduce downtime.
- Communicated effectively with supervisors regarding project status updates.
- Operated machines safely by following OSHA standards.
- Monitored production line to watch for pile-ups and jams.
- Reported damaged and defective products to supervisor.
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Removed hazards and obstacles from work spaces to prevent accidents.
- Used pallets to stage products for easy transportation.
On-Site Coordinator and Supervisor
Top Prospect Consulting
09.2018 - 03.2021
- Act as a liaison between TPC and our client (Sun City Produce) by communicating daily with our client staff members.
- Responsible for checking all employees at the facility daily to ensure our client has the staff required to complete the daily production goal's.
- Responsible for managing TPC employees onsite and ensured that all new hires were prepared for the job, their on-boarding documentation was completed, and compliant with TPC standards.
- Managed multiple projects simultaneously, delegating tasks to ensure timely completion of all objectives.
- Created detailed itineraries and timelines for each event to ensure smooth operations onsite.
- Maintained positive relationships with clients, vendors, and staff while ensuring successful event execution.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Monitored daily operations and evaluated performance to proactively approach backlogs.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
- Maintained accurate payroll records and submitted data to accounting department for processing.
- Generated comprehensive reports summarizing key metrics such as attendance numbers, revenue generated.
- Developed strong communication and organizational skills while coordinating onsite events for a national organization.
- Negotiated service contracts with vendors in order to obtain favorable terms and pricing structures.
- Job Duties:
Assistant Office Manager and Sales Associate
Auto Glass Now
01.2010 - 01.2013
- Managed daily operations of the office including ordering equipment, supplies, answering phones, distributing mail, faxes.
- Answered phone calls, responded to emails, directed inquiries appropriately and promptly.
- Resolved customer service issues in a timely fashion utilizing effective communication skills.
- Performed general bookkeeping duties such as reconciling accounts payable and receivable records.
- Prepared financial documents such as invoices, purchase orders, expense reports.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Assisted with the development of marketing and promotional materials.
- Developed and monitored office budgets, processed payroll, Coordinated employee activities such as onboarding new hires, Training, processed payroll changes, and conducting performance reviews.
- Created reports and presentations with statistical data, using Microsoft Office Suite
- Purchased office supplies and equipment to replenish inventory.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved
- Drafted and monitored employee scheduling to support effective resource allocation.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
- Maintained accurate payroll records and submitted data to accounting department for processing.
Education
GED - General
Anderson Adult Education
SC08.2013
Skills
- Client support expertise
- Quality control and inspection
- Safety compliance knowledge
- Manufacturing process assistance
- Motivation and time efficiency
- Assembly line procedures
- Detail-oriented approach
- Technical computer skills
- Data management and training
- Work ethic and positivity
- Analytical problem-solving
Personal Information
Authorized To Work: US for any employer
Timeline
Sever
3 Friends Bar and Grill
11.2024 - 11.2025
Customer Service Representative
Sitel Group
08.2021 - 10.2025
On-Site Coordinator and Supervisor
Top Prospect Consulting
09.2018 - 03.2021
Production Associate
BMW Manufacturing
12.2014 - 09.2021
Assistant Office Manager and Sales Associate
Auto Glass Now
01.2010 - 01.2013
GED - General
Anderson Adult Education