KAYLA LEWIS
New Martinsville
Summary
Detail-oriented banking professional with expertise in credit management, customer service, and HR support. Experience as a Universal Teller managing diverse transactions, initiating loan processes, and resolving account issues. Demonstrates strong communication skills through extensive phone interactions in banking and collections.
Overview
16
16
years of professional experience
Work History
Onsite Specialist
United Talent Staffing
New Martinsville
05.2023 - Current
- Coordinated staffing aligned with client requirements, improving workforce placement effectiveness.
- Cultivated strong client relationships to effectively address and resolve operational challenges.
- Resolved workplace issues through effective communication and mediation strategies.
- Implemented training programs to enhance employee skills and performance outcomes.
- Conducted onboarding for new employees to ensure smooth integration into teams.
- Evaluated employee performance to identify improvement areas and support development efforts.
- Identified and implemented cost-saving opportunities, enhancing overall operational efficiency.
- Maintained accurate records of customer interactions and transactions.
Universal Banker
Peoples Bank
New Martinsville
11.2021 - 03.2023
- Educated clients on bank products and services, contributing to enhanced banking experience and informed decision-making.
- Assisted customers with account inquiries and financial transactions, achieving high levels of customer satisfaction.
- Managed cash drawer, ensuring accurate cash handling and daily transaction balancing.
- Collaborated with team members to streamline processes, resulting in improved service delivery.
CREDIT MANAGER
Rent A Center
02.2017 - 08.2021
CO-STORE MANAGER
Radio Shack
New Martinsville
04.2010 - 01.2017
- Recognized for excellence in building and motivating management and hourly teams.
- Fostered team-oriented culture focused on shared sales, service, and productivity goals.
- Established clear performance expectations and implemented improvement plans to enable employees to achieve their targets.
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
- Coached employees on connecting with customers, building trust, and independently resolving routine concerns.
- Evaluated store associates regularly to spot and develop new leadership talent.
- Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern.
Education
COLLEGE PREPARATION COURSES -
Mount Dora High School
Mount Dora, FloridaSkills
- Technical support
- Operations management
- Process improvement
- Client relations
- Train employees
- Training execution
- Performance assessment
- Coordinate schedules
- Staff coordination
- Customer service
- Customer engagement
- Communication techniques
- Write reports
References
References available upon request.
Timeline
Onsite Specialist
United Talent Staffing
05.2023 - Current
Universal Banker
Peoples Bank
11.2021 - 03.2023
CREDIT MANAGER
Rent A Center
02.2017 - 08.2021
CO-STORE MANAGER
Radio Shack
04.2010 - 01.2017
COLLEGE PREPARATION COURSES -
Mount Dora High School