Kayla Liddell
Joliet,IL
Summary
Proven leader and innovative Literacy & Special Education Curriculum Designer at Forte Academy, I elevated student literacy levels through creative writing and multidisciplinary collaboration. Spearheaded a 20% sales boost at Toys R Us, showcasing exceptional project management and leadership skills. Expert in pedagogical trend research and performance monitoring, I drive educational excellence and sales success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Literacy & Special Education Curriculum Designer & Substitute Teacher
Forte Academy
06.2023 - Current
- Designed and implemented engaging K-5 literacy curriculum, ensuring adherence to CCSS and TEKS standards and addressing diverse learning needs through differentiated instruction, resulting in measurable improvements in student literacy levels
- Collaborated with multidisciplinary teams, including speech therapists and reading specialists, to create instructional materials that meet accessibility guidelines and support differentiated instruction
- Developed high-quality, engaging literacy content addressing various reading levels, learning styles, and cognitive abilities, leading to improved student literacy outcomes
- Acted as the primary liaison between educational service vendors and internal staff, ensuring consistent delivery of literacy interventions and instructional tools
- Ensured all instructional content followed established guidelines, including academic integrity and accessibility, contributing to a positive and inclusive learning environment
- Integrated best practices in reading and language arts pedagogy to enhance literacy development and align with elementary-level standards, including CCSS and TEKS
- Reviewed educational materials for grammatical accuracy, reading levels, and pedagogical integrity, ensuring all deliverables were error-free and met high standards
- Conducted formative assessments and progress monitoring to refine literacy strategies, promoting student engagement and measurable growth in literacy skills
- Stayed current on educational trends in literacy, educational technology, and K-5 curriculum to implement cutting-edge strategies in lesson design and content development
- Served as a substitute teacher for various K-5 classrooms, delivering instruction and managing classroom activities while maintaining a positive learning environment
- Utilized tools such as MS Office, Adobe Acrobat, and Smartsheet to manage lesson plans, collaborate on curriculum development, and track project deadlines
Service Manager
Chipotle
Normal, IL
06.2018 - 08.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Area Manager
Toys R Us
Joliet, IL
05.2016 - 06.2018
- Fostered a positive work atmosphere by training and supporting team members, resulting in a 15% increase in employee satisfaction
- Boosted sales by 20% through effective management and promotional strategies, while ensuring a safe and clean environment for both customers and staff
- Enhanced brand presence on social media by sharing employee success stories, driving engagement by 30%
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
Education
Bachelor of Arts (BA) - English-Creative Writing
Illinois State University
Skills
- Creative Writing
- Multidisciplinary Collaboration
- Formative Assessments
- Pedagogical Trend Research
- Project Management
- Content Evaluation
- Performance monitoring
- Problem-solving abilities
- Goals and performance
- Leadership skills
- Sales management
Certification
- IBCCES- Autism Certified
- Substitute Teacher Certification, State of Illinois
Timeline
Literacy & Special Education Curriculum Designer & Substitute Teacher
Forte Academy
06.2023 - Current
Service Manager
Chipotle
06.2018 - 08.2023
Area Manager
Toys R Us
05.2016 - 06.2018
- IBCCES- Autism Certified
- Substitute Teacher Certification, State of Illinois
Bachelor of Arts (BA) - English-Creative Writing
Illinois State University
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