Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Lipscomb

Fort Lawn,SC

Summary

Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dispatcher position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Dispatcher Coordinator

Builders FirstSource
11.2022 - Current
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Reduced response times by streamlining communication between dispatchers and field personnel.
  • Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
  • Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Directed dispatching, routing, and tracking of 5+ fleet vehicles.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.

HBC Manager

Food Lion
09.2018 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

Education

High School Diploma -

Rock Hill High School
Rock Hill, SC
05.2017

Skills

  • Dispatch Software Familiarity
  • Route Planning
  • Incident Reporting
  • Prioritizing calls
  • Data Entry
  • Stress Tolerance
  • Route Navigation
  • Work Order Management
  • Schedule Management
  • Updating logs
  • Schedule Coordination
  • Closing tickets
  • Material Handling
  • Shift planning
  • Materials Movement

Timeline

Dispatcher Coordinator

Builders FirstSource
11.2022 - Current

HBC Manager

Food Lion
09.2018 - 11.2022

High School Diploma -

Rock Hill High School

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Kayla Lipscomb