Kayla Locklear
Fayetteville,NC
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
The Home Depot Store Support Center
08.2020 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Education
High School Diploma -
Hoke County High School
Raeford, NC03.2017
Skills
- Clerical Support
- Checking Warranties
- Understanding Customer Needs
- Performance Feedback
- Livechat Messaging
- Order and Refund Processing
- Hospitality Management
- Providing Feedback
- Guest Satisfaction
- Operating Telephones
- Document and Records Management
- Online Chat
- Process Transactions
- Documentation
- Microsoft Office
- Personalized Support
- Customer Data Confidentiality
- Client Needs Assessment
- Information Updates
- Data Communications
- Excellent Nonverbal Communication Skills
- Legal Standards
- Investigate Claims
- Issue and Complaint Resolution
Timeline
Customer Service Assistant
The Home Depot Store Support Center
08.2020 - Current
High School Diploma -
Hoke County High School
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