Kayla Locklear
Providence Forge,VA
Summary
Professional Project Director with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs associated with federal, state, and local grants.
Overview
15
15
years of professional experience
Work History
Project Director
Chickahominy Indian Tribe
06.2021 - Current
- Perform grant administration responsibilities that include project monitoring and evaluation, budget tracking, completion of required financial grant reports, and project progress reports to the Chief, Council, and tribal community; completion of no cost extensions, and budget modifications for the ANA Language Grant
- Assist in management and oversight of the Projects Department, Childcare Department and related activities.
- Attend monthly PAIR meetings to discuss language development progress
- Collect and analyze data related to project activities, such as any tribal surveys and community needs assessments
- Ensure all active and proposed grant projects and/or programs comply with the Tribe's administrative policies and procedures
- Assist Tribal Administrator in developing and administering administrative policies and procedures training
- Assist in developing, communicating and implementing administrative policies and procedures for childcare to include employee handbook, parent handbook, and operations manual
- Perform any other duties as necessary
- Monitor project and program quality to meet audit expectations
- Establish partnerships with other tribes and other outside organizations such as the New Kent VDH Steering Committee and VA Cooperative Extension to bring opportunities and resources to tribal citizens
Receptionist
Chickahominy Family Physicians
10.2019 - 06.2021
- Check demographic information and process payment plans
- Answer and handle all phone calls in friendly and efficient manner
- Maintain specific COVID precautions in patient waiting area
- Front office lobby area
- Check in and check out of patients ensuring accuracy of patient information as well as completeness of co- pays, charges, and insurance information
- Receive and distribute all incoming mail and faxes
- Maintain cash receipts and completed all necessary paperwork to resolve any problems on balance sheet
- Perform all duties within HIPAA regulations
Installation Projects Coordinator
Lumber Liquidators INC
09.2016 - 08.2019
- Process measure requests and build accurate labor quotes for customers utilizing measures
- Partner with store team, installer, and customer to provide support before, during, and after installation
- Communicate clearly and proficiently with Regional Installed Sales Manager, Regional Manager, stores,installers, and peers to resolve customer issues
- Provide accurate and appropriate information in response to customer inquiries via queue calls
- Provide installer with necessary documents to ensure proper installation scheduling and accurate scope of work
- Submit installation invoices to compliance team for processing daily
- Perform all duties according to the Standard Operating Procedures provided
- Maintain timelines and tasks to ensure completion of projects and high customer satisfaction
- Assist fellow IPCs in daily tasks as needed
- Create new Standard Operating Procedures to enhance job performance and quality metrics
- Provide product knowledge training to new hires in fellow department as well as the Customer Care Team
Customer Relations Specialist
Lumber Liquidator INC
01.2016 - 09.2016
- Resolve product or service issues by clarifying customer's complaint; determining cause of problem; deciding and explaining best solution to solve problem
- Maintaining positive customer relationships by managing their questions and concerns in a timely manner
- Record details of actions taken regarding complaint resolution, and all other aspects of complaint in proper database
- Communicate and coordinate with internal departments when necessary for customer related issues
- Educate customers on subject of wood flooring terminology to improve customer's product knowledge as well as installation requirements and ensuring customer satisfaction
- Place outbound calls as necessary to resolve issues and return calls promptly
Patient Services Representative
Charles City Regional Health Services
10.2012 - 11.2015
- Assist Manager in all capabilities
- Delegate and supervise as acting manager
- Complete patient reports, insurance audits
- Answer phones and other clerical duties
- Scheduling appointments and billing
- Handling of medical records,
Daycare Support Staff
ROC Childcare And Development
09.2011 - 06.2012
- Assisted school age children with homework
- Assisted director when needed
- Answered and directed phone calls to appropriate person
- Performed clerical duties
- Created schedule for afterschool activities
Front Office Staff
Chickahominy Family Physicians
02.2009 - 09.2011
- Scheduled appointments
- Checked patients in and out
- Distributed mail to appropriate person
- Assisted nurses when needed by taking vitals and rooming patients
- Floated between three locations
- Assisted billing and referral departments when needed References available upon request.
Education
Bachelor's Degree - Christian Education
ROC School of Urban Ministry
Richmond, VA06.2012
Advanced Studies Diploma -
Charles City High School
Charles City, VA06.2009
Skills
- Excellent communication abilities
- Project Management
- Detail-oriented and organized
- Able to work independently and multi-task to ensure completion of all office duties
- Great computer skills including (Word, Excel, PowerPoint, basic HTML, Outlook)
- Works well in office and fast-paced environment
- Fully trained in MIP/Abilia
- Fully trained in Microix
- Budget Administration
- Strategic Planning
- Time Management
- Team Leadership
Timeline
Project Director
Chickahominy Indian Tribe
06.2021 - Current
Receptionist
Chickahominy Family Physicians
10.2019 - 06.2021
Installation Projects Coordinator
Lumber Liquidators INC
09.2016 - 08.2019
Customer Relations Specialist
Lumber Liquidator INC
01.2016 - 09.2016
Patient Services Representative
Charles City Regional Health Services
10.2012 - 11.2015
Daycare Support Staff
ROC Childcare And Development
09.2011 - 06.2012
Front Office Staff
Chickahominy Family Physicians
02.2009 - 09.2011
Bachelor's Degree - Christian Education
ROC School of Urban Ministry
Advanced Studies Diploma -
Charles City High School
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