Kayla Loe
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Superior skills in Interpersonal communication, problem solving and management. Team player with analytical approach to business planning and day-to-day problem-solving. Eager to bring value to business's through hard work and commitment to the job.
Overview
7
7
years of professional experience
Work History
Manager
Big Island Swim & Surf
05.2021 - 02.2023
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supported efficient and timely replenishment of sales floor merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Assistant Pool Director/ Head Lifeguard
Oakridge Country Club
05.2016 - 08.2020
- Promoted for all members and guests to follow and obey by country club's rules.
- Water readings every 3 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Scheduled, coordinated and conducted in-service training for 30 lifeguards to promote full competence in first aid, CPR and water rescue techniques.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Server
Blarney's Pub & Grill
07.2019 - 03.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Manager's Assistant
Lulu & Luigi
11.2016 - 10.2018
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to and directed incoming calls and other communication.
Education
Bachelor of Science - Marine Biology
St Petersburg College
St. Petersburg, FL2025
Associate of Arts -
Minnesota State University
Moorhead, MNHigh School Diploma -
Hopkins High School
Minnetonka, MN06.2016
Skills
- Effective problem-solver?
- Professional demeanor?
- Swim Instructor
- Trained in First Aid, CPR, Lifeguarding
- Cash handling
- Training and mentoring
- Customer/Client relations?
- Time management?
- Customer Relationship Management?
- Schedule Management?
- Event Coordination?
- Customer Service?
Certified in
-Lifeguarding
-CPR
-AED
-Oxygen
References
- Steve Miller/ Aquatics director/ Steve.Miller@hopkinsschools.org/ 612-987-9206
- Amber Hiatt/ Manager/ Amber@bigislandswim.com/ 321-482-4514
- Diane View/ Manager/ 952-356-9933
- Matthew Marsh/ Manager/ 507-259-6274
Timeline
Manager
Big Island Swim & Surf
05.2021 - 02.2023
Server
Blarney's Pub & Grill
07.2019 - 03.2020
Manager's Assistant
Lulu & Luigi
11.2016 - 10.2018
Assistant Pool Director/ Head Lifeguard
Oakridge Country Club
05.2016 - 08.2020
Bachelor of Science - Marine Biology
St Petersburg College
Associate of Arts -
Minnesota State University
High School Diploma -
Hopkins High School
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