KAYLA LOMBARDO
Summary
A hard working employee with a track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Northwell Health
01.2024 - Current
- Managed filing of prescriptions, both electronically and manually.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Restocked shelves with new supplies of medications as needed.
- Traveling to different north well hospitals to help meet the required staffing needs for the facility
REGISTERED PHARMACY TECHNICIAN
Stony Brook Medicine
01.2023 - 01.2024
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care
- Counted and labeled prescriptions with correct item and quantity
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Stocked, labeled, and inventoried medication to keep accurate records
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety
CERTIFIED PHARMACY TECHNICIAN
Cvs Health
10.2021 - 08.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy
- Increased customer satisfaction by delivering friendly personalized service during transactions
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes
- Stocked, labeled, and inventoried medication to keep accurate records
- Reviewed and verified customer information and insurance provider information
- Maintained drug inventory levels by ordering necessary medications and supplies
- Collected co-payments or full payments from customers
- Counted, measured and compounded medications following standard procedures
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Entered and processed patients' prescriptions into internal system
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Counseled customers on medications, appropriate dosage and potential side effects
- Set up and modified patient profiles to include current medications and insurance details
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Managed opening and closing duties for pharmacy
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
STORE ASSOCIATE
Target
03.2019 - 10.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts
- Processed returns and exchanges efficiently, adhering to company policies and procedures
- Contributed to loss prevention efforts by monitoring store activity closely during shifts
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods
- Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices
- Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations
- Greeted customers, helped locate merchandise, and suggested suitable options
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Answered questions about store policies and addressed customer concerns
- Increased sales and customer satisfaction through personalized servicing
- Located merchandise across various stores to address customer needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Provided exceptional services and pleasant shopping experiences to retail customers
STORE ASSOCIATE
Marshalls & HomeGoods
10.2016 - 03.2019
- Ringing up guests
- Providing customer service and solving customer issues
- Answering phone calls
- Restocking
- Returns
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2019
Nursing -
Suffolk Community College
Skills
- Insurance Billing
- Drug Inventory Control
- Insurance Verification
- Quality Assurance
- Patient Counseling
- HIPAA Compliance
- Medication Dispensing
- Inventory Management
- Medication Storage
- Prescription Filling
- Answering Customer Questions
- Medication Labels
- Confidentiality and HIPAA
- Secure Storage of Medications
Certification
- PTCB
- BLS Certification
Timeline
Pharmacy Technician
Northwell Health
01.2024 - Current
REGISTERED PHARMACY TECHNICIAN
Stony Brook Medicine
01.2023 - 01.2024
CERTIFIED PHARMACY TECHNICIAN
Cvs Health
10.2021 - 08.2023
STORE ASSOCIATE
Target
03.2019 - 10.2021
STORE ASSOCIATE
Marshalls & HomeGoods
10.2016 - 03.2019
High School Diploma -
William Floyd High School
Nursing -
Suffolk Community College
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