Kayla Lomeli

Cashier/Customer Service Representative

Ross Dress for Less

Fullerton, CA

03.2023 - Current

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures, and customer services.
Processed refunds for worn, damaged and broken merchandise.
Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Counted and balanced cashier drawers.
Answered phone calls to assist customers with questions and orders.