Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Long

Wildwood,NJ

Summary

Seasoned Area Manager of Operations at Morey's Piers Beachfront Water Parks, adept in enhancing operational efficiency and fostering team collaboration. Excelled in staff supervision and customer service, significantly improving process automation and team productivity. Demonstrated exceptional interpersonal skills and adaptability, leading to a marked increase in customer satisfaction and team performance.

Overview

24
24
years of professional experience

Work History

Area Manager of Operations

Morey's Piers Beachfront Water Parks
03.2023 - Current
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.

Senior Operations Supervisor

Moreys Piers Beachfront Waterparks
07.2020 - 10.2022
  • Championed process automation efforts within the department, increasing efficiency while reducing manual labor requirements.
  • Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
  • Managed budgetary responsibilities, ensuring optimal allocation of resources to achieve operational excellence while minimizing expenses.
  • Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
  • Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
  • Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
  • Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Supervisor

Moreys Piers Beachfront Waterparks
08.2009 - 10.2020
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Ride Operator

Moreys Piers Beachfront Waterparks
05.2000 - 08.2009
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.

Education

High School Diploma -

Wildwood High School
Wildwood, NJ
06.2003

Skills

  • Operational Efficiency
  • Excellent interpersonal skills
  • Standard Operating Procedures
  • Staff Supervision
  • Staffing oversight
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Adaptability and Flexibility
  • Scheduling

Software Proficiencies:

  • Mobaro
  • Microsoft 365
  • When to Work
  • Prime Point
  • Excel
  • Google Documents

Timeline

Area Manager of Operations

Morey's Piers Beachfront Water Parks
03.2023 - Current

Senior Operations Supervisor

Moreys Piers Beachfront Waterparks
07.2020 - 10.2022

Operations Supervisor

Moreys Piers Beachfront Waterparks
08.2009 - 10.2020

Ride Operator

Moreys Piers Beachfront Waterparks
05.2000 - 08.2009

High School Diploma -

Wildwood High School

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Kayla Long