Kayla Lopez
Belton,SC
Summary
Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in the most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Determined for success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Business Owner/Operator
Kayla's Kreations LLC
Belton, SC
12.2020 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Freelance Graphic Designer
Self Employed Freelancer
Belton, SC
08.2018 - 01.2020
- Created digital image files for use in digital and traditional printing methods.
- Developed print materials such as brochures, banners and signs.
- Used [Software] to create images and layouts.
- Contributed design ideas in early planning stages with customers and project managers.
- Applied knowledge of production to create high-quality images.
- Put together videos for social media, advertising and informational purposes.
- Completed final touches for projects such as images sizes and font selection.
- Designed website layouts, templates and unique branded looks.
- Created designs for graphics and writing content layout for [Type] book.
- Created broad range of work using various design techniques.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Created designs and collaborated with technical team to complete projects.
Education
No Degree - All Required Classes
Belton Honea Path High School
Honea Path, SCGED -
Anderson District 1 & 2 Adult Education
Pelzer, SC08.2012
Skills
- Financial Management
- Investor Relations
- Portfolio Management
- Budget Planning
- Complex Problem Solving
- Relationship and Team Building
- Management Team Leadership
- Program Administration
- Approachable and Outgoing
- Human Resources Oversight
- Community Outreach
- People and Culture
- Adaptable and Flexible
Timeline
Business Owner/Operator
Kayla's Kreations LLC
12.2020 - Current
Freelance Graphic Designer
Self Employed Freelancer
08.2018 - 01.2020
No Degree - All Required Classes
Belton Honea Path High School
GED -
Anderson District 1 & 2 Adult Education